Job Description

Overview

We are seeking a dedicated and skilled Life Insurance Retention Specialist to join our team. The ideal candidate will play a crucial role in maintaining customer loyalty and satisfaction by effectively communicating with clients, addressing their concerns, and promoting our services. This position requires a proactive approach to customer engagement and the ability to analyse data to enhance retention strategies.

Responsibilities

Engage with customers through phone calls and other communication channels to address inquiries and resolve issues. Utilise upselling techniques to promote additional services that meet customer needs. Analyse customer data to identify trends and develop strategies for improving retention rates. Communicate effectively with customers, ensuring clarity and understanding in all interactions. Maintain accurate records of customer interactions and data entry in the company's systems. Collaborate with other departments to ensure a seamless customer experience. Provide feedback on customer concerns to help improve products and services.

Skills

Strong phone etiquette, demonstrating professionalism in all communications. Proficiency in English is essential. Ability to upsell products or services effectively while maintaining customer satisfaction. Excellent analytical skills for interpreting data and identifying trends. Strong communication skills, both verbal and written, ensuring clear messaging. Proficient in data entry with attention to detail for maintaining accurate records.
If you are passionate about customer service and have the skills necessary to thrive as a Retention Specialist, we encourage you to apply. Join us in making a positive impact on our customers' experiences!

Job Type: Full-time

Pay: 26,432.00-28,228.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Work from home
Schedule:

Monday to Friday
Experience:

Life Insurance: 1 year (required)
Language:

English (required)
Work Location: Remote