Job Description

About Us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.


Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.


We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.


We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

About the role

As part of a team of three Retail Store Managers, you will be responsible for overseeing the daily operations of the retail stores across the Museum, with a specific focus on seasonal launches and temporary exhibition shops, ensuring sales targets and KPIs are met and exceeded as well as driving a world class customer experience from your team.

About you

We are looking for a positive role model with proven retail management experience who is determined to succeed commercially and committed to developing and leading a team within a customer service-oriented culture. To be successful in the role, you will have outstanding leadership and communication skills to get the best from your team and thrive in fast paced and high footfall environments.

Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum's values and forms the framework for the way we work.


Find out more here

What we offer

27.5 days holiday plus 8 bank holidays (full time equivalent) Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%) Season ticket, bicycle and rental loan Life insurance Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK. Staff discount at our Museum shops and cafes We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential. Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit https://www.cssc.co.uk Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi

Hybrid working

Due to the nature of this role the work pattern will be 100% on site.

How to apply

If this sounds like you, please apply below by clicking on

Apply for job

.


Please note that as part of our commitment to anonymised shortlisting, panels

do not

view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.


Closing date: 23:59 on Sunday 27 April 2025


Interviews expected: w/c Monday 5 May 2025


Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.