Job Description

Title: Retail Sales Executive
Location: North London
Hours: Mon - Friday: 9:30am - 6:00pm Sunday & Bank Holiday on a rotational basis 10:00am - 3:00pm
Contractual Status: Full Time, Permanent

Key Responsibilities:
1. Welcome customers into the branch by greeting them and offering them assistance
2. Establish customer requirements by asking them questions and assessing their needs
3. Advise customers by providing additional information on products or services in branch, by email or by telephone
4. Help customers make selections by building customer confidence; offering suggestions and cross sell products and services
5. Remain knowledgeable on products and services offered
6. Maintain a presentable retail work environment and professional space, ensuring that stock is kept locked away where appropriate
7. Be polite and provide excellent customer service at all times - "Go the extra mile" to drive sales

Requirements:

• Proven working experience as a sales associate
• Interest in technology and telecommunications
• Be presentable at all times
• Be proficient in English. Other languages will be of benefit in this role, but are not essential
• Strong communication and interpersonal skills
• Customer service driven
• Must be able to multi task
• Be organised by nature and demonstrate good recording skills
• Attention to detail and problem-solving skills
• Take initiative, be able to prioritise and be a good team player
• Hold all work-related information and materials confidential

• Excellent IT skills, specifically Microsoft, Excel, Outlook and Word
• Strong written and verbal communication skills

LMA Recruitment