Job Description

Are you ready to thrive in a dynamic retail environment? Lloyd Recruitment Services are seeking a dedicated individual to join our clients well establish company in East Grinstead. As an integral part of our team, you\'ll collaborate across all departments, reporting to the Store Manager for guidance. As the Retail Sales Assistant, you will be pivotal in delivering exceptional customer service while promoting their company culture.

Benefits:

• Salary: \xc2\xa322,000 - \xc2\xa326,000 DOE
• Hours: 37.5 hours per week, spread over 5 days
• Company pension
• Staff discount on company merchandise
• 28 days holiday inclusive of bank holidays
• Company events
• Opportunities for career progression
• Excellent training and onboarding

Your responsibilities:

• Engage proactively with customers, interpret cues, and respond effectively
• Establish memorable customer connections by asking pertinent questions to understand their needs and making tailored product recommendations
• Demonstrate expert product knowledge and take initiative when required
• Actively drive sales and promote cross-selling to enhance revenue
• Guide the sales process from initiation to completion, involving supplier orders, customer communication, and post-sales support
• Address and resolve customer complaints or issues promptly
• Operate cash registers, manage point of sale transactions, and ensure drawer balance
• Utilise software tools (Word, Excel, Outlook) for document preparation, including customer/supplier communication, invoices, sales/stock records, price tickets, and promotional materials
• Monitor and maintain accuracy of the company website to reflect available in-store products
• Manage supplier invoices, reconcile discrepancies, and request credit notes when needed
• Attend occasional buying shows, fostering relationships with supplier representatives
• Stay updated on current trends to contribute to stock planning
• Participate in store/online promotions planning and execution
• Contribute to creative window and shop floor displays
• Assist with stock taking to maintain inventory accuracy
• Ensure the sales floor\'s cleanliness and visual appeal
• Handle phone inquiries and customer queries promptly
• Adhere to company policies and regulations outlined in the company handbook
• Undertake reasonable duties as directed by management

Refer a friend and earn up to \xc2\xa3500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of \xc2\xa3500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities.

Lloyd Recruitment