Job Description

Retail Manager

We are now looking for a people-focussed and experienced Retail Manager to join our welcoming and close-knit Harrods family within our fantastic Technology department.

Our retail offering is evolving as we grow our omnichannel approach, and we are looking for someone to join our leadership team who is agile and flexible, curious and bold enough to try new things.

About the Role

Being the front-line face of the leadership team, the Retail Manager is skilled at building high-performing teams and delivering effective performance coaching across both face-to-face and virtual channels. This is achieved through high levels of presence on the floor and a natural ability to inspire and engage sales colleagues through story-telling and a culture of continuous feedback.

It\xe2\x80\x99s that authentic and inclusive culture you create, alongside a flair for working with data and insight, that will help your business exceed performance targets and deliver exceptional operational standards \xe2\x80\x93 treating your area as your own business within a business.

About You

You\xe2\x80\x99ll have an exceptional track record in building, leading and supporting teams to achieve success.

You\xe2\x80\x99ll also \xe2\x80\x93

• Be a relationship led leader and have proven performance coaching ability, ideally in a fast-paced retail or hospitality environment.
• Be a genuine \xe2\x80\x9cpeople person\xe2\x80\x9d with a passion for helping others learn and grow. You get a kick out of helping your team members succeed.
• Have high levels of emotional intelligence and self-awareness, with the ability to flex your style.
• Have the ability and confidence to analyse and interpret multiple data sources and take appropriate actions.
• Be commercially astute, with a drive for results and brave enough to challenge the status quo \xe2\x80\x93 in the right way.
• Have an understanding of and a genuine interest in the luxury customer and their needs.
• Be able to evidence strong relationships with concession partners or equivalent.

About Us

Harrods is one of the world\xe2\x80\x99s leading luxury department stores and we\xe2\x80\x99re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world\xe2\x80\x99s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we\xe2\x80\x99ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you\xe2\x80\x99ll receive an excellent benefits package, including eligibility for a competitive bonus, a company pension, flexible working, 25 days\xe2\x80\x99 holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information:

Time Type: Permanent

Department: Technology (Hugh Loughran)

Harrods