Job Description

About The Role

Job Title: Retail Cluster Manager

Job Location: Redhill

Salary \xc2\xa326,566 per annum

Hours: 35 per week

Contract Type: Permanent

Are you an experienced and dynamic retailer keen to help those in crisis, while taking the next step in your career?

As a Retail Cluster Manager, you\'ll play a pivotal role in helping our retail shops embed themselves in their local community, using your local knowledge to truly appreciate customer trends and preferences whilst increasing brand awareness of the British Red Cross at local level. Your mission is to maximize income for our shops, and manage all resources effectively. Your main focus is on helping shops achieve their goals through enhancing operational excellence and commercial savvy.

If you\'re a retail expert with a knack for motivating a team, this role offers a chance to shine! Join our journey to spread kindness. Helping people in crisis begins at your local shop, are you ready to take on this exciting new role? We can\'t wait to welcome you!

"I\'m not delivering to a profit target to enhance someone\'s personal wealth. I\'m making a real - visible - contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

A day in the life of a Retail Cluster Manager will involve:

• Leading a team of shops, providing direction, support, and advice on operational matters of shops in your cluster.
• Supporting with people related tasks, such as recruitment and assisting with performance management situations (for staff and volunteers)
• Monitoring KPIs, encouraging shop teams to deliver results, drive sales and raise vital funds that will help people living in crisis.
• Actively promoting the shop in the community and effectively respond to local queries about the services of the BRC.
• Developing and growing a commercial and customer focused shop, ensuring awareness of local competition, retail sector trends and current local trading opportunities

To be a successful Retail Cluster Manager, you\'ll need:

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• You know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• You\'re an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• You have experience of successfully meeting deadlines at pace, working across several systems, and understanding how they interact.
• You are an excellent communicator and can translate complex processes to understandable tasks and tailor communications to suit your audience.
• You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

The closing date for applications is 23.59 on the of 6th October 2023. Please note, we reserve the right to close applications early, given high volume.

In return for your dedication and expertise, you\'ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis

About The Candidate

About The Company

British Red Cross