Job Description

The Role

As a Retail Assistant, you will play a vital role in delivering an exceptional shopping experience for our members. Your focus will be on providing outstanding customer service and expert advice on tennis equipment and apparel.



This is a full-time position (37.5 hours per week), on a roster basis, which includes weekend work.



We also offer a sales commission incentive, where you will earn commission on all product sales, as per the commission sales structure.



This role is fixed-term until the end of September 2025.

Typical duties will include:

a) Providing exceptional customer service, assisting members in selecting tennis equipment, clothing, and accessories tailored to their needs.



b) Maintaining knowledge of the latest trends in products to enable you to offer knowledgeable advice.



c) Assisting with stock management, including receiving, organising, and replenishing inventory to ensure the shop is fully stocked and displays are well-maintained.



d) Ensuring that the Club shop is clean, tidy, and well-organised, with displays updated regularly to reflect new products or promotions.



e) Handling member queries regarding product availability, special orders, and any other relevant inquiries.



f) Assisting in promoting and selling seasonal tennis merchandise, including special offers and new arrivals.



g) Assisting with the maintenance and stringing of tennis rackets as needed.



h) Collaborating with the retail team to ensure smooth daily operations and meet sales targets.

Our Ideal Candidate

Candidates will embody our Club values; excellence, responsibility and courtesy. Candidates will be warm and approachable with excellent customer service skills. Candidates will also have:



a) Previous retail experience, preferably within a sports or luxury environment.



b) A keen interest in tennis and a basic understanding of tennis equipment is desirable.



c) Excellent communication and interpersonal skills with a customer-focused approach.



d) Ability to work efficiently both independently and as part of a team.



e) High attention to detail and ability to maintain a clean and organised environment.



f) Strong organisational and time-management skills.



g) Basic knowledge of stock management and retail operations.



h) Proficient in using point-of-sale systems and basic computer software.



i) Knowledge of racket restringing and tennis equipment maintenance would be desirable.



Benefits include:
23 days of annual leave (rising to 28 days after 5 years' continuous service) plus Bank Holidays.

Generous contributory pension. Life assurance, group income protection and an enhanced sick pay scheme. Opportunities for training, development, and progression. Annual bonus scheme and annual performance pay review. Staff social events, free meals on duty and free onsite parking.

* Along with other benefits!