Job Description

The vacancyYour typical day could start by conducting a site visit to a new development to familiarise yourself with the scheme before the first residents move in. Next, you might liaise with contractors to address outstanding defects, ensuring their swift resolution. Later, you could speak with residents to hear their feedback on recent repairs, keeping their satisfaction and the quality of their homes at the heart of your work.As a Resolution Coordinator, you'll be the 'face of Peabody' for all matters related to post-occupation defects. No two days will be the same. You'll take on a key role in ensuring that residents enjoy the highest standards in their homes, proactively managing the resolution of defects and maintaining open communication with internal and external stakeholders. By working closely with the Customer Care team, Development colleagues, and contractors, you'll ensure efficient defect resolution during the Defects Liability Period (DLP).You're a people person who likes to get things done. You'll enjoy working collaboratively across teams and are adept at building meaningful relationships with customers, contractors, and colleagues. You'll need to be in the office for 1 day per week and will also spend time visiting sites and working remotely as needed to meet the demands of the role.Your role focuses on managing post-handover defect resolution - from coordinating end-of-defects inspections to ensuring contractor performance meets service level agreements. If you're a proactive problem solver who thrives in customer-facing roles, is driven to deliver results, and is committed to quality, we want to hear from you.To be successful in this role, you're:

• Focused on delivering first-class customer service and resolving issues promptly.
• Resilient, positive, and compassionate, with a can-do approach to challenges.
• Highly organised, with the ability to self-manage a diverse caseload and prioritise effectively.
• Experienced in defects resolution, customer aftercare, or repairs, preferably within the social or private housing sector.
• Knowledgeable in construction processes, project management, and the regulatory landscape, with confidence in working with contractors and internal stakeholders.

Here are just a few of the benefits of working at Peabody:

• 30 days' annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

Are you ready to apply?If you have any questions about this role, please email Talent Specialist, Chloe Singleton at chloe.singleton@peabody.org.ukWe may close this advert before the advertised closing date, depending on the number of applications received.Interviews will be taking place week commencing 5th MayPLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Peabody