Job Description

Job Role:

Resident Liaison Officer (RLO)

Location:

Surrey

Salary:

30,000 - 32,000 + Car Allowance

Make a Difference in Residents' Lives!

Are you passionate about customer service and making a real impact? As a

Resident Liaison Officer

, you'll be the key link between residents and our team, ensuring smooth communication and minimal disruption during essential home improvements.

What You'll Be Doing

Be the main point of contact for residents, addressing concerns and ensuring a great experience. Work with site teams to manage access, reduce disruption, and maintain a safe environment. Arrange and lead resident consultations, keeping them informed every step of the way. Handle complaints professionally, ensuring quick and fair resolutions. Keep project records updated and attend meetings with clients and residents.

What We're Looking For

Experience as an RLO or similar customer-facing role in social housing, construction, or maintenance. Strong communication, problem-solving, and IT skills. Knowledge of planned maintenance projects (internal/external works). A proactive, customer-focused approach with great organisational skills.

What's in It for You?

Competitive Salary & Award Winning Benefits Career progression in a growing organisation. A chance to positively impact communities by improving residents' homes. A supportive, collaborative team that values innovation.

Ready to make a difference? Apply today!

A member of the Spencer & James Recruitment team will be in contact with you.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Employee discount Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Sick pay
Schedule:

Monday to Friday
Experience:

Resident Liaison Officer: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person