Job Description

Are you a desk junkie that loves to be surrounded by organised paperwork..? The role of Reservations Agent (casual) is heavily administrative-based, requiring the successful candidate to effectively and efficiently deal with day-to-day enquiries, updating systems and taking payments for bookings alongside providing an outstanding customer experience reflecting brand and company standards.

Key responsibilities of our Reservations Agent (Casual):

- Ensuring all charges are raised and paid for following established procedures

- Upselling bedroom types & other hotel services at every opportunity, ensuring accuracy of details on all reservations

- Developing and maintain good working relationships with all colleagues & clients

- Dealing with any guest feedback or requests in a professional and efficient way

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience of PMS i.e. Opera

- Organisational skills based around administration

- Excellent time management and communication skills

- Ability to work on your own and as part of a team

- Fluent English both verbally and written

About the Hotel

The Copthorne Hotel Plymouth, is located in the heart of the bustling city centre and provides glorious views over Britain's "Ocean City". The hotel offers 135 guest rooms, ranging from Standard, Club and Deluxe. Club room guests can benefit from luxury toiletries, a daily newspaper, bathrobe and slippers, and a mini bar stocked with complimentary soft drinks. The club package also includes additional privileges, including early check-in and late check-out, and a Club Guest Rewards voucher for 2 complimentary drinks and bar snacks during your stay.

50 Degrees North Brasserie & Bar offers an informal atmosphere and a menu that focuses on sourcing the very best in local produce. Both are open daily and offer light snacks, afternoon tea and cold beverages.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

Life Assurance

Cash Health Plan cover option available

Career development pathways and regular salary reviews

Employee Discounted Accommodation and F&B discounts worldwide!

Apprenticeship/Placement/Training opportunities

Meals Provided on Duty

Free car parking

Social Events, Wellbeing and Team Activities

Uniform (Laundry / Dry Cleaning for Uniform)

Length of Service related holiday scheme

Recommend a Friend Scheme

... and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

If this sounds like the perfect opportunity for you then please, apply now!

Pay: 12.51 per hour

Expected hours: 1 - 40 per week

Benefits:

Discounted or free food Employee discount On-site parking Store discount
Schedule:

Day shift Monday to Friday
Experience:

hotel reservations: 1 year (preferred)
Work Location: In person

Application deadline: 04/05/2025
Reference ID: CRA0425INDPLY
Expected start date: 06/05/2025