Job Description

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UE04 : \xc2\xa322,630.00 - \xc2\xa324,715.00 Per Annum

Accommodation, Catering and Events; Business Development and Occupancy

Line Manager: Reservations Manager

Open Ended - Permanent: Full Time - 35 Hours per week

The Business Development team are looking for a Reservations Administrator who will support the Reservations Manager to deliver the effective operation of the Reservations department and have the chance to wow our clients with your exceptional customer service, negotiation skills and attention to detail in managing their requirements.

The University of Edinburgh, through its Accommodation, Catering and Events (ACE) department, manages a large portfolio of hotels, Venues, and student and seasonal accommodation. This includes three year-round hotels with circa 200 beds and 10,000 student bedrooms, which are used for large group bookings and individual leisure guests during the summer.

The Opportunity:

This role is an excellent opportunity to join Accommodation, Catering and Events as a Reservations Administrator, a key role in supporting the day-to-day operations within our Central Reservations team, often the first point of contact for our guests. We are looking for a passionate, customer-focused, team player who will keep our clients at the heart of what we do.

You will support in maximising revenue and occupancy in our Hotel and seasonal accommodation collection through effective management of all rooms inventory, system and resources

Based in our central office, located at Pollock Halls. You will work closely with the wider teams to provide high levels of customer service. We are looking for an individual who displays a positive can-do attitude and enjoys working in a fast-paced environment.

In this role, you will:

• Be an ambassador for our newly refurbished and rebranded products.
• Continuously look to improve our standards and deliver world-class hospitality.
• Become an integral part of our existing teams with a desire to succeed in delivering our values.
• Be a part of a world-renowned team providing accommodation for high-profile clients

Your skills and attributes for success:

• A winning personality, approachable, genuine and attentive
• Expertise in providing high-quality customer service
• Excellent communication skills
• Excellent organisation and planning skills gained through previous experience.

To succeed in this role you will be passionate about providing an exceptional guest experience and the support the management team in achieving 100% guest satisfaction

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As a valued member of our team, you can expect:

An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits , staff discounts, , flexible working and much more. Access our for further information and use our to find out the total value of pay and benefits provided.

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Interviews will be held within 2 weeks of the closing date.

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our webpages.

The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.

About Us: As a world-leading research-intensive University, we are here to address tomorrow\'s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.

About the Team:

Accommodation, Catering and Events provides catered and self-catered residential accommodation for over 10,000 students, including community and welfare support through its Residence Life service. We also operate 17 cafes and a range of other catering products to students and staff across the University estate. Under our commercial brand, The University of Edinburgh Hospitality and Events Collection, we deliver hotel accommodation options to around 200,000 guests each year plus an extensive selection of conference, catering and event services to over 2,000 events.

Please for further information.

University of Edinburgh