Job Description

Grade B - \xc2\xa339,390 (National Framework) or \xc2\xa344,792 (London Framework - homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of \xc2\xa3553 per annum for those working from home.

Contracted Hours: Full time 37 hours per week. Part-Time or job sharing will be considered

Contract Type: Permanent

Location: Homebased - Flexible

Closing date: Sunday 21st January 2024 at 11.59pm

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you\xe2\x80\xa6.

The National Representations Team is an integral part of the future model of CQC and has a direct and significant impact on the capacity and efficiency of our inspection teams. The efficiency of the representations team is a key element of the success of the future operating model. The post holder will be working with and supporting the Enforcement Manager and the Deputy Director of National Enforcement to deliver the Notice of Proposal (NoP) and warning notices representations function, ensuring enforcement processes are followed, and to support service improvement and delivery across CQC. They will be responsible for the ongoing monitoring of representations and ensuring records are regularly updated.

What we can offer you...

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

What you will bring\xe2\x80\xa6

Working as part of CQCs National Enforcement Team you will be responsible for the review of representations ensuring enforcement processes are followed, and to support service improvement and delivery across CQC. Responsible for the ongoing monitoring of representations received and ensuring records are regularly updated. Maintaining an audit trail of key records and information on a regular basis. Making a written, robust, defensible, evidence-based recommendation to a decision maker, following the analysis and review of representations received. Working closely with the central function and regional colleagues but also acting autonomously. Building and maintaining strong working relationships with stakeholders both internally and externally; whilst demonstrating and embedding CQC Vision, Objectives and Values.

Accountabilities:

As a member of the National Enforcement Team responsible for the delivery of the representations programme across the organisation.
Maintains overall responsibility for representations and other provider relationships to deliver service improvement.
Ensures that representations are reviewed to a high standard in an independent, impartial manner and that effective analysis is conducted and outcomes issued in line with agreed performance targets.
Manages own portfolio as well as working flexibly as part of a team, ensuring issues or risks are escalated to the Enforcement Manager as appropriate.
Ensures appropriate agreed methodologies are followed to ensure a clear recommendation can be made to a decision maker as to whether a notice of proposal should be adopted or not adopted, or warning notice representations upheld or not upheld.
Ensures all judgements are supported by a reasoned, fair and proportionate analysis of all available evidence.
Delivers a risk-based representations programme which is informed by and then feeds into the team and central risk register.
Updates the relevant systems to ensure records are maintained and an audit trail is recorded.
Uses autonomy appropriately to assure safety and quality of representations processes.
Builds and maintains wider relationships to ensure knowledge and information is shared across internal and external stakeholders.
Contribute to identifying where improvements can be made to enforcement policy and processes, proactively, contributing to, or leading on work to support service improvement across CQC.
Maintains an understanding and awareness of CQC policies and procedures and ensures these are reflected in everyday practices.
Informs colleagues of CQC policies and procedures insofar as the apply to NoP representations specifically and CQC civil enforcement more generally.
Attends and contributes to all relevant meetings as appropriate to the role including where required attendance at FTT hearings.
Attends mandatory and other training as required to support individual development and actively contribute to performance reviews.
Encourages a culture that values openness, honesty, rigour and challenge to embed the CQC values and behaviours.
Promote an awareness and improves practice in respect of Equality and Diversity; challenges discrimination and promotes human rights in the workplace; internally for CQC and externally for people who use services.
Contributes to periodic evaluation of the representations function, identifying and analysing trends in civil enforcement and representations.
Develops and contributes to learning resources for the NRT and CQC more generally.

Essential Skills and Experience:

Experience of analysing large volumes of information to inform decisions against a risk-based methodology and evidence gathering and synthesis
Ability to make high quality written recommendations supported by clear rational and evidence.
IT literate with a thorough understanding of all Microsoft Office packages and experience of using customer relationship management software.
Experience of working in a Health and/or Social Care background.
Experience of operating in a professional autonomous and risk based decision-making environment.
Experience in managing conflict.
Experience of articulating coherent rationales for action, based upon robust, corroborated evidence.
Excellent communication skills, both written and oral and the ability to tailor information depending upon audience\'s needs.
Stakeholder engagement skills and ability to build relationships with people at all levels of seniority.

Please note this role is subject to a satisfactory DBS check

For an informal discussion or further information on the role, please contact Ros Sanderson, Deputy Director of Enforcement at rosalind.sanderson@cqc.org.uk

Individual adjustments...

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: recruitment@cqc.org.uk

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

Our Values

Excellence - Meeting our challenge to be a high-performing organisation
Caring - Treating everyone with dignity and respect
Integrity - Demonstrating our passion for \'doing the right thing\'
Teamwork - Enabling us to be the best we can

Care Quality Commission