Job Description

When completing the application form, please thoroughly tailor your application to the \'Who is the Person\' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please see the full job profile HERE!

Fixed Term Contract/Secondment for up to 12 months to cover maternity leave

Salary: Band 5 - \xc2\xa324,362 - \xc2\xa326,073 p.a.

37 hours per week Monday - Friday

Who are we looking for?

We are looking for a Repairs Support Officer to join our Repairs Support team supporting all our building maintenance teams.

Candidates must be enthusiastic, good communicators, organised, methodical and able to prioritise multiple demands.

What can we offer?

We will support you by providing opportunities to train and develop your existing knowledge and skills, as appropriate.

As a service we take pride in our work by valuing others, focusing on what is important so that we make a real and positive difference.

What is the Role?

You will be based at one of the Area Housing Offices working as part of the Repairs Support team reporting directly to the Customer Repair Manager & Repairs Support Manager

The Repairs Support Officer role will be supporting the Building Maintenance teams providing a repairs service. You will work flexibly and be part of a rota which is regularly reviewed and adjusted appropriately to meet the demands of the service undertaking your contracted hours.

You will act as the main point of contact for residents, leaseholders, PCC employees and site managers who are requesting repairs. You will need to be able to collect accurate repair information and ask effective questions ensuring that the right resource is allocated to undertake the repair at the right time that is convenient with the customer.

You will also support all the Building Maintenance teams providing a repairs service by carrying out a range of technical administrative duties including, updating repairs following authorisation of quotes, customer satisfaction surveys, administering Disabled Facility Grants (DFG) requests, uploading information to our stock database, arranging surveyor and annual service appointments.

Who is the person?

Your application needs to demonstrate that you: * Are an excellent communicator and ideally have customer service experience.

• Able to develop relationships with residents and building occupiers, asking the right questions to get the information required, as well as someone who shows empathy for people who may be in difficult situations.
• Ability to remain calm & professional when dealing with difficult customers.
• Can work independently, is well organised, methodical and able to prioritise and manage multiple demands.
• Can be assertive and challenging while dealing professionally with service users.
• Be able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the demands of the team.
• Have experience of undertaking a range of administrative tasks effectively to support others.
• Have experience and be competent using a variety of IT databases and systems to update them in timely manner with accurate information.
• Have a positive attitude towards work, be resilient, embrace change and actively work with your colleagues to improve the service offered to customers.

For an informal discussion about this post you can contact Teresa Sully on 07951 497 607.

When completing the application form, please thoroughly tailor your application to the \'Who is the Person\' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please see the full job profile HERE!

Closing date: 12th February 2024.

If applying as a secondment you will need permission from your current line manager releasing you for this secondment. Please state you have this on your application form.

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year + bank holidays
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans

To see all the benefits of working with us please click here!

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk

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