Job Description

Job Title: Rental Controller

Location: Bellshill

Hours: 40 hours per week

Salary: 26,000 - 27,000 per annum DOE

Monday to Friday - 08.30am - 16.30pm

Reward Package:

25 days annual leave + bank holidays Pension Scheme - Enhanced company contribution Perkbox Life Assurance Health Shield Cash Plan - Providing assistance and a contribution towards everyday healthcare bills such as Dental, Optical, Physiotherapy, Chiropody and Vaccinations for individual and dependents. Employee Assistance Program Enhanced Maternity Pay after 1 years service Company Sick Pay Training & Development Opportunities Service Awards

Company

At Fraikin our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day.



This means our focus is:


Faster and agile fleet management Operational excellence Capture long term profitable customers United Group for stronger market leadership Secure our great people and our assets

We value the talents and ideas of everyone on our team, especially our new hires. We can't wait to see what you'll make happen.



Our services provide a full range of solutions to enable total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental and Fleet Management. It is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation. We have customers from across the spectrum including small fleet customers up to multivehicle fleets of 100 plus. We are proud of our people and the history of our Company, we are always looking for people who want to work with us to achieve success together. Come and join us!

Role

We are currently recruiting for a Rental Controller to join our team based at our depot in Bellshill. The main purpose of the role would be to supporting the Truck Rental Branch Manager in maximising utilisation and profitability in line with Business KPI's. Providing administrative support in the management of the Rental Fleet at the location. Scheduling Maintenance & management of recharges.

Job Purpose Summary

Take responsibility for lower level Employee Relation activities, this may include carrying out or assisting with informal absence management activities, managing performance, undertaking Return to Work interviews Ensure recharges are presented to the customer efficiently & accurately. Scheduling maintenance with internal & external repairers to meet customer service expectations & Business KPI's Day to day operational duties including arranging delivery & collection of vehicles, raising rental agreements, completion of damage control sheets & checking vehicles at the start & end of hire with the customers Taking bookings from customers Planning & prioritising daily workload with the rental drivers to maximise utilisation & customer service expectations. Ensure that company drivers & customers completed/signed all hire related paperwork correctly. Provide a high standard of customer service to customers Arranging substitute vehicles with required by contract Escalating queries over repairs and costs as necessary Making sure all invoice queries are dealt with in a timely manner Making sure the vehicle availability list is produced daily and up to date Carry out vehicle filing on a weekly basis Ensure driver Tachograph card downloads are completed Maximising utilisation / increasing sales revenue by opening up new rental accounts & engaging with customers to agree to minimum 6 and/or 12 month term hires.

To be successful in this role you will need to be / have:

GCSE Maths and English or (above Grade C) or appropriate vocational qualification Previous experience in a fast paced administrative role demonstrating a strong customer focus IT literate in particular MS Office Full and Clean UK Driving License (Class C + E preferred but not essential) Strong communication and negotiation skills Ability to interact confidently with customers, suppliers, be a team player, and build credibility with same * Can demonstrate a flexible approach to new methods and improved systems