Job Description

Role: Rent Operations Manager

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Grade I - 44,711 - 47,754 per annum

Location: Harvey Road, NG8 3BB

We've got an exciting opportunity available for a talented individual to join our workforce as a Rent Operations Manager - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We will look to you to effectively manage the recovery of unpaid rent and maximise revenue and fund essential services withing Nottingham City Councils' Housing Services. You will be responsible for the management of the Income Team, including the setting and monitoring of team and individual targets and will lead service delivery; developing robust procedures and performance standards for the service, ensuring customers receive an effective range of appropriate support and assistance in paying their rent, including benefit and debt advice.

About You

The ideal candidate will have:

1. Previous management experience gained in a fast moving, pressurised housing management or customer facing environment dealing with complex issues and competing priorities.

2. The ability to lead and motivate a team enabling high quality performance

3. Positive, professional attitude to getting things done

4. Proven experience, knowledge and understanding of legal framework (acts and statutes) relating to housing services and people management

5. Excellent written, verbal, interpersonal & presentation skills

6. Be able to make clear decisions on complex issues in a timely manner

You can find the full job description for this post here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the

additional information

for applicants page.

Closing Date: 1st May 2025 (midnight)

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually Access to a generous, defined benefit pension scheme offering

17.9%

Smart Working - to support your work life balance Health and wellbeing benefits including access to our Employee Assistance Programme Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Job Types: Full-time, Permanent

Pay: 44,711.00-47,754.00 per year

Benefits:

Company pension
Work Location: In person

Application deadline: 01/05/2025