Job Description

Description:

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we\xe2\x80\x99ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that\xe2\x80\x99s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we\xe2\x80\x99re waiting with open arms. Come join us.

About the role

The Renewal Specialist is a high-impact position, where you will be responsible for owning and executing renewals for Growth customers of HiBob. You will resolve a wide range of challenges in creative ways and will proactively renew customer contracts, identifying risks and opportunities, looping in the CSMs to start meaningful conversations.

You will ensure maximum financial results for HiBob while strengthening partnerships with existing customers, and create strong working relationships with CSMs, RevOps, AMs, Commercial desk and other internal teams to ensure customer satisfaction and smooth operations.

Key Responsibilities:

• Achieve financial and strategic revenue targets
• Own and execute win/win negotiation strategies for renewals that maximise contract value while protecting and enhancing customer trust and satisfaction
• Accurately maintain a rolling forecast and communicate any renewal risk or upsell opportunity to internal resources to develop resolution strategies
• Collaborate with Customer Success, Operations, MIS, Legal and Finance teams
• Follow and initiate best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting
• Evaluate client portfolio to prioritise time to render the most favourable outcomes
• Leverage customer data and behaviour to assess the health of each renewals

Requirements:

• Demonstrable experience in sales, SDR/BDR, account management, customer success, or other customer-facing roles for a B2B startup and SaaS hyper-growth company
• Strong negotiation and business skills with process management abilities
• Strong written and verbal communication skills and experience interacting with customers and discussing value propositions
• Initiative, responsibility and ownership of internal communication and cross-functional processes
• Positive, proactive, can-do attitude with a customer-first mindset while keeping the best interest of Hibob intact
• High attention to detail, strong organisational and prioritisation abilities, ability to manage a pipeline of renewals
• Ability to ensure clear communication to all stakeholders and accurate proposals that reflect the appropriate solutions and pricing
• Analytical and problem-solving skills, including the drive to find answers to complex problems and translate data into business insights
• High competency in Salesforce, Dealhub (or similar), and Excel. Advantage: ChurnZero (or similar)

Join our village

HiBob is a village filled with amazing people and we\xe2\x80\x99re especially proud of that. It\xe2\x80\x99s a place where Bobbers can be themselves. We\xe2\x80\x99re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you\xe2\x80\x99ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan - every employee can eventually become a shareHolder
• Cash allowance for health insurance
• Annual vision allowance
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift

If this sounds like something you\xe2\x80\x99ve been looking for, we\xe2\x80\x99d love to have you. Come on, join our village!

***Learn about our ***

BELONGING AT HIBOB

Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we\xe2\x80\x99re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

Please contact us if you\xe2\x80\x99d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email or speak to the recruiter when they arrange a call with you.

We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

Benefits:

HiBob