Job Description

Company:

Number of Openings: 0

Worker Type: Fixed Term (Fixed Term)

Position Overview: Support the end customer by maximising product availability and productivity and minimising total cost of ownership through monitoring and analysis of condition monitoring data. Drive Finning parts and service revenue through the discovery of incremental business opportunities and/ or reduce operating expenses through early problem identification. Remote diagnose and control customer assets as required in contract. Dispatch on-call field service engineers as required. This is a 24/7 service.

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Finning are the world\'s largest Caterpillar dealer delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Major Job Functions

Reviews, aggregates and correlates all available sources of condition monitoring data to identify trends within equipment & components so as to make recommendations to improve product performance or prevent failure.

Communicates recommendations directly with the end customer and/or key Finning stakeholders as required. Builds positive relationships & acts as a consultant with customers, and key Finning Stakeholders. Provides reports as required to support customer relationships and/or close out recommendations.

Builds history case files for equipment monitored to provide information to service and sales team to support Repair Before Failure strategy.

Support and develop adoption of Condition Monitoring across customer fleets e.g. promotion of Product Link retrofits and is an advocate for Condition Monitoring and Finning Performance solutions.

Reacts to alarms as they happen, following agreed protocol in each instance. This includes escalation of issues as necessary and dispatching field service engineers out of hours.

As a Finning Employee you will receive:

• A competitive salary
• 25 days holiday
• Annual Bonus
• up to 8% pension
• Access to company share scheme
• Healthcare benefit (claim costs back of everyday health costs i.e. dentist, opticians, hearing tests, physio etc)
• Laptop and phone

Specific Skills

Excellent planning and organisational skills

Good communication and presentation skills

Dedication to customer service

Independent problem solving and analytical skills

Excellent computer literacy

Ability to multitask

Knowledge

Good knowledge of generators and their control and operation

Knowledge and appreciation of the Sales Process (desirable)

Knowledge of Finning policies and procedures (desirable)

Background in customer service and call handling

Accountability

Accountable for delivery of Finsight remote monitoring and control service in accordance with the contracts agreed with customers, and Finsight team AOP by ensuring personal targets are being obtained, highlighting areas of concern and working to address potential shortfalls. Develop and maintain excellent customer experience by working directly with customers and supporting them in their requirements. Be able to use information and customer feedback to drive continuous improvements in our customer experience and business performance. Prepare daily, weekly and monthly reports as required for each asset. Start or stop engines for STOR/DSM per customer contracts, and meet STOR/DSM response requirements. Availability of assets meets contractual obligations for customers, typically 90%-92.5%. Dispatch engineers within SLAs agreed.

Education and Experience

Experience with using Caterpillar applications such as VisionLink, VIMS, SIS, Oil Commander etc. (desirable)

*This is a 6 month fixed term contract with the opportunity to extend for another 6 months

If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today

IND2

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Finning