Job Description

End Date Wednesday 19 July 2023

Salary Range \xc2\xa329,669 - \xc2\xa331,230

Agile Working Options Flexibility in when hours are worked

Summary A full time role, working 35 hours a week, based in the Isle of Man



Key Details

• JOB TITLE: Relationship Manager
• SALARY: \xc2\xa329,669
• LOCATION(S): Douglas Villiers House & Ramsey Parliament Street
• HOURS: Full Time
• WORKING PATTERN: Agile working is up for discussion

About this Opportunity

Our Relationship colleagues are passionate about making a difference to customers, businesses and communities.

Join them and you\xe2\x80\x99ll get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values.

But we\'re also driven by a clear purpose: to Help Britain and the Islands recover...

You\xe2\x80\x99ll learn to make the most of your best talent \xe2\x80\x93 helping people - using our latest in-branch technologies and digital services.

• Honest and genuine, caring about helping people with their finances and delivering fair outcomes to customers
• Banking or Financial Services experience in resolving complex customer queries and solving customer problems through detailed investigation.
• Able to quickly build relationships to give customers a fantastic experience and identify customer retention opportunities.
• Acting with care and integrity giving our customers confidence in the service you\'re providing - championing the codes of responsibility we follow.
• Capable of nurturing, mentoring and supervising a small team of colleagues and keen on your own self-development.
• The flexibility to work in branches across the area and occasional Saturdays when needed.
• The capability to work on non-compliance issues and support senior colleagues with routine and non-routine monitoring - advising on compliance and regulatory requirements.

About us

If you think all banks are the same, you\xe2\x80\x99d be wrong. We\xe2\x80\x99re an innovative, fast changing business that\xe2\x80\x99s shaping finance as a force for good. A bank that\xe2\x80\x99s empowering its people to innovate, explore possibilities and grow with purpose.

What you\xe2\x80\x99ll need

• Communication
• Collaboration
• Resilience
• Accuracy

And any experience of these would be really useful

• Resilience
• Organisation

About working for us

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it\xe2\x80\x99s why we especially welcome applications from under-represented groups. We\xe2\x80\x99re disability confident. So if you\xe2\x80\x99d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days\xe2\x80\x99 holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you\xe2\x80\x99re excited by the thought of becoming part of our team, get in touch. We\xe2\x80\x99d love to hear from you.

At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\xe2\x80\x99re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group