Job Description

Working for CET is many things - exciting, challenging and rewarding. You'll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.


If you want to work in a lively, fun environment and you've got the skills we're after, you know what to do, apply now!

Applications are invited from the UK Mainland only

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Location:

Home Working / Field Based (will be required to travel to Head Office in Walsall for any ad hoc training or team meetings)

Working Hours:

40 hours per week, Monday to Friday

Salary

- c.45K and car allowance, with eligibility to participate in a discretionary annual bonus scheme together with an excellent benefits package.

Holiday Entitlement:

25 days plus Public/Bank holidays

Main Purpose of Role

Developing a high-performing, multi-trade, Regional Contractor Network which supports CET's position as the company of choice for the UK's Blue-Chip Home Emergency Insurers. This is a key role within our business covering our North Region (North England, Northern Ireland & Scotland), one of three Regions within the CET Network which spans the entire UK and NI.


You will be responsible for effective day to day performance management of our North Network working closely with our multi-trade domestic emergency repair contractors, ensuring the highest level of service is provided to the end customer in their time of need.


You will be fully empowered and accountable for delivering service and operational KPI's within your territory by building on and improving the already high performing network in this region. You will also be expected to support the wider business in delivering business improvement / change which allow us to better support our network, deliver higher levels of engagement and ultimately improved results.

Main Responsibilities

Position CET as the company of choice for Home Emergency Contractors across UK & NI. Full accountability for regional KPI / SLA delivery. Relationship management of existing contractors on the North Network. Managing / supporting technical queries generated via internal and external teams. Ensuring sufficient coverage to meet demands across all trades, at all times. Ensuring the Network operates with the highest safety standards in the industry. Develop your Network to provide the best-in-class customer service. Effectively managing regional contractor costs and cost per claim. Develop strong collaborative working relationship with internal teams. Ability to present clearly and professionally at all levels within the business. Supporting hyper care period for new Contractor's joining the Network. Provide weekly and monthly updates on performance against plan / strategy.

Qualifications and Educational Requirements

Technical / Qualified trade background, preferably Heating, Plumbing or Electrical (Essential). Intermediate / Advanced Microsoft Office

Essential and Desirable skills

A technical background (essential) in either domestic gas heating / electrics / plumbing. Several years' experience managing a contractor network or similar operational based 3rd parties. Track record of driving positive change. Significant experience using KPI's to drive business performance. A strong preference for using data to support business decisions. Well organised, able to prioritise. Driven, determined and tenacious with good attention to detail. Strength to drive cultural change. Strong influencing skills. Ability to build strong professional network of support.
We all have different skills here at CET and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future


CET is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us