Job Description

This highly regarded home care provider offering home care, personal support, home help and companionship services is one of the UK\'s leading providers of home care with over 100 franchises in England, Wales, and Northern Ireland.

They are a big company with a family feel and are proud to have around 6,000 people working with them on their simple mission: to help vulnerable people live longer, happier, more fulfilled lives in their own homes.

They nurture talent

They believe in their people, and value, nurture and encourage their team members to realise their potential.

You will be the first point of contact for Franchisees and support them in the profitable growth of their businesses. You will ensure compliance with the business model for Franchisees and with Regulatory Body requirements.

To be successful in this role you will be able to:

• Support new Franchisees to open and establish their business as quickly as possible and to enable them to reach the breakeven point in their business by following the agreed business plan.
• Influence and guide Franchisees to build their business ensuring long-term profitability. Advising and implementing company strategy and policy. Focus on key areas such as Business Development, Financial Planning, Recruitment & Retention, Marketing, Social Media, Training and Legislation.
• Motivate and support each Franchisee to maintain, implement and achieve an ongoing Growth and Development plan for their business.
• Support franchisees to create their own financial forecasts and help them understand their impact on their business.
• Audit each Franchisee against the Franchise model, franchise agreement and Operations Manual with appropriate frequency or when required.
• Identify, deal with and manage non-compliance issues and escalate to the Director of Operations and/or legal department as appropriate.
• Support franchisees with restructuring, business strategy, crisis intervention, and, where appropriate, exit planning.
• Oversee complaints regarding franchisee or their business and guide them to appropriately deal with them, when requested.
• Document evidence of support provided to each franchisee in your area including written reports.
• Approve business premises for franchise owners, on an ongoing basis.
• Monitor and assess franchisee performance against regional and national benchmarks.
• Smoothly carry out the process for termination of a Franchise agreement.
• Support new owners of the business taking over an office through resale ensuring a smooth transition including handovers.
• Attend and contribute to company meetings/ regional meetings, training courses and network events with minute-taking.
• Prepare reports for the Director of Operations
• Assist in all other tasks, periodic, ad hoc or otherwise, as directed by your Line Manager.

Commerciality:

• Spot opportunities for improvement, growth and profitability.
• Recommend actions that reflect an understanding of the Franchisee\'s business drivers.
• Draw on knowledge and experience to implement workable solutions.

Financial Awareness:

• Understand and analyse key financial / performance data.
• Understanding of cash flow and P&L.
• Build financial plans and forecasts.
• Implement KPIs.

Influencing:

• Develop trusting relationships with Franchisees and colleagues.
• Hold Franchisees to account whilst maintaining their respect.
• Use effective coaching techniques
• Manage expectations to prevent over-supporting the Franchisee.

Organisation:

• Effectively plan workload to maximise time with Franchisees.
• Meet deadlines and fulfil commitments made.

Compliance:

• Keep up to date with changing industry and Franchise standards.
• Focus on important details when on Franchisee sites, upholding the brand.
• Be focused and efficient in assessment activities.

Likely experience:

• Social Care sector or related service business
• Franchising (Franchisee / Franchisor)
• Management / Sales Consulting
• Regional business development
• Regional management

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Job Snapshot

Date Posted:
15/08/2023

Industry Sector:
Healthcare Other

Job Category:
Health Care Provider

Job Location:
Leeds, West Yorkshire

Job type:
Full-Time

General Information

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