Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are looking for a Regional Facilities Manager for our Integrated Facility Management business line.

About JLL

We\xe2\x80\x99re JLL. We\xe2\x80\x99re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you\xe2\x80\x99re looking to step up your career, JLL is the perfect professional home. At JLL, you\xe2\x80\x99ll have a chance to innovate with the world\xe2\x80\x99s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You\xe2\x80\x99ll also make long-lasting professional connections through sharing different perspectives, and you\xe2\x80\x99ll be inspired by the best. We\xe2\x80\x99re focused on opportunity and want to help you make the most of yours. Achieve your ambitions \xe2\x80\x93 join us at JLL!

Role Purpose

The Regional Facilities Manager is responsible for ensuring a high level of client satisfaction within their areas and countries of responsibility. Delivering key initiatives as well as ensuring consistency in processes and operational FM delivery. The role delivers efficient operational facility activities to meet contractual obligations with respect to the EMEA property portfolio of the Client.

A close working relationship with other regional FM\xe2\x80\x99s within JLL will be required by the post holder to ensure local support is used to manage local vendor performances and visits to the client\xe2\x80\x99s sites.

The post holder will be required to travel extensively in EMEA to be successful in this role

What this job involves

Team Management

• Management of all operational FM\xe2\x80\x99s in region:

• Succession Planning
• Personal Development Plans

• Client/Stakeholder Management:

• Serves as primary contact for Jones Lang LaSalle for buildings within their portfolio with regards to service delivery and escalation point.
• Accountable for the local service delivery to meet the contractual obligations of Jones Lang LaSalle for the Client Account.
• Manage relationships within the clients Global Real Estate and Facilities teams (Area Managers) to address operational challenges head on.
• Develop and maintain a detailed understanding of the Client\xe2\x80\x99s business and key factors influencing their requirement for our services.

Financial Management

• Assist the Finance Director with the development of property budgets and forecasts in accordance with the financial timetable.
• Be a key player for achievement of the agreed financial targets for their country/areas of responsibility; revenue, expenses and debtors targets.
• Develop an understanding of the services provided by Jones Lang LaSalle. Identify opportunities to cross-sell services and make recommendations for growth.
• Quote, raise PO\xe2\x80\x99s and provide support to Regional FM teams for the financial management of all out of scope activities.

Contract Management

• Ensure services are delivered in adherence to the contract.
• Deliver services in line with key performance indicators, service levels.
• Develop and drive the relationship with key vendors gaining knowledge of best practices across the estate and implement.
• Identify and escalate all service changes to the Procurement Manager, Finance Director and Account Director.

Operational Management

• Manage and ensure the quality of delivery for the Client Account.
• Use and promote technology systems to support service delivery, and monitor the performance for own demise and provide as detailed the required reporting from the systems.
• Ensure all standard operating procedures and processes are adhered too and are fit for purpose for own demise.
• Deliver all regional initiatives and programs as directed.
• Implement and direct all client specific initiatives such as savings targets, benchmarking and best practices.
• Follow reporting, standard operating procedures, systems and HR practices in line with the regional consistent approach.
• Provide monthly reporting as detailed by Account Director.
• Implement and test in accordance with the contract all Business Continuity Plans for the properties within their remit and ensure these are aligned with the Client plans.
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
• Work with the regional Health and Safety Director to build, implement and manage the output of the Roles and Responsibilities for EH&S across own estate/buildings.
• Follow required emergency prevention and operational controls.
• Report all accidents, occupational illnesses and emergencies.
• Any and all other duties and tasks assigned

Every day is different, and in all these activities, we\xe2\x80\x99d encourage you to show your ingenuity.

Sounds like you? To apply you need to be:

Experienced Professional

• Minimum 3 years\xe2\x80\x99 experience in a similar role.
• Focus of \xe2\x80\x98Soft Services / Front of House\xe2\x80\x99 management \xe2\x80\x93 supporting the Client operations.
• Tertiary qualifications in Facilities Management / Engineering will be advantageous.
• Has managed Facilities across multiple locations.
• Has experience in handling client and/or Firm sensitivities\xe2\x80\x99 knowing when to escalate with urgency, or how to de-escalate certain risks.
• Has demonstrated experience in balancing the interests of the client with those of the Firm.
• Has experience in translating client needs.

• Understands Technical Processes and impact on delivery services (SOW).
• The management of schedules, budgets, contracts, invoices, processes.
• Quest for excellence
• Through continuous improvement.
• Performance Management.
• Problem Solving & Strategic Thinking
• Ability to connect technical matters with monetary and business.
• Capacity to deal with ambiguity and solve complex problems effectively.
• Analytical, proven ability to solve problems using an objective approach.
• Demonstrate an ability to look at long term solutions.
• Project Management & Organizational Skills
• Planning & organizational skills to prioritize work and meet tight deadlines.
• Demonstrated client relationship skills.
• Strong communicator \xe2\x80\x93 good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener.
• Self-motivated and confident, Gravitas.
• Flexible \xe2\x80\x93 able to adapt and effectively deal with rapidly changing, stressful situations.
• Proven ability to initiate and follow through with improvement initiatives.
• Able to work independently and be a team player.
• Exhibits honesty & trustworthiness.

What you can expect from us

• You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres

JLL is a company committed to equal opportunities between men and women

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When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access device\xe2\x80\x99s operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on.

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Location:

On-site \xe2\x80\x93London, GBR

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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