Job Description

Regional Director - Patient Access

London, Cavendish Square with regular travel around UK facilities

Full time, 37.5 hours per week

Permanent

Salary: Competitive


We have an exceptional opportunity for a Regional Director to join our Patient Access function, reporting directly into the Revenue Cycle CEO.


Within this role, you will be responsible for effective leadership, direction and administration of the Patient Access journey across a number of our facilities as part of HCA Healthcare UK, with facilities based in London, Birmingham and Manchester.

Duties & responsibilities:

Grow revenue by optimising patient access entry points and service offerings and ensuring staff understand and can represent the value proposition to our customers Build strong, productive relationships with the hospital exec teams who are key stakeholders Maintain productive communication channels with internal and external stakeholders with strong ability to outline a vision, persuade and influence Oversee the development of policies that guide the Patient Access objective to deliver a trusted, reliable, and premium patient experience that also comply with statutory and regulatory guidelines Participate in the recruitment and development of high-performing, professional, knowledgeable, and dependable administrative teams Ensure patient access structure, grade, and skill mix, continually delivers optimal outcomes Collaborate with service-line and facility leads to support world class service pathways Implement demonstrated internal and competitor best practices across HCA UK Create mechanisms (KPIs) to evaluate, influence and improve the customer experience

At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.

What you'll bring:

Extensive experience within Hospital administration/Front office in the UK carrying a strong understanding of healthcare and commercial operations Experience of leading/managing large, multisite teams Degree educated A confident executive presence with the ability to communicate effectively, able to inspire and drive Confident collaborating as part of wider functions, taking ownership and responsibility for details relating to Patient Access Goal and deadline orientated with the ability to handle multiple projects at any given time Experience within a Hospitality setting previously would be beneficial

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over 500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.


We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Regional Director at HCA Healthcare, you'll be eligible for:

25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you Private Healthcare Insurance for treatment at our leading hospitals Private pension contribution which increases with length of service Season Ticket Loan and Cycle to Work scheme Group Life Assurance from day one Critical illness cover Enhanced Maternity and Paternity pay Corporate staff discount for all facilities including Maternity packages at The Portland Comprehensive range of flexible health, protection and lifestyle benefits to suit you Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.


Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

Unique and Individual

: We recognise and value everyone as unique and individual

Kindness and compassion:

We treat people with kindness and compassion

Honesty, integrity and fairness:

- We act with absolute honesty, integrity and fairness

Loyalty, respect and dignity:

We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.


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