Job Description

The Sexual Health Service is seeking to appoint Clinic Receptionist/ Clerical Officers to join their teams , working across clinics in Sefton



The Clinic Receptionist/ Clerical Officer is the first point of contact for users of the Sexual Health service and will support day to day operational duties within a fast-paced service.



You will be required to staff the Single Point of Access, providing non-clinical advice, signposting, and arranging appropriate appointments for patients when they contact the service



Working closely with the Sexual Health Administration Manager you will provide receptionist duties and other administrative support to the sexual health service.



You will be able to demonstrate excellent interpersonal and communication skills and will have the ability to forge and maintain good working relationships with colleagues.



The ability to effectively communicate with service users is essential

Please Note:

Under UK law, we are unable to sponsor candidates for VISAs for this position. Therefore, applicants must have the right to work in the UK without the need for sponsorship.



The post holder will provide clerical support to the Sefton Sexual Health Service



The post holder will be required to work in all departments of the Sefton Sexual Health service where necessary including Single Point of Access.



This will also include reception duties at various locations, data input, record management, booking service users onto the Sexual Health Patient Administration System and assisting in the day to day running of the reception.



The post holder will deal pleasantly with clients, members of the public and staff



The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.



From 1 st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.



The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.



The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

CARE that is evidence based, high quality and compassionate



??????SAFETY that is of the highest standards



COMMUNICATION that is open, inclusive and respectful



SYSTEMS that are efficient, patient centred and reliable



PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

Trust rated Outstanding by CQC Inspection August 2018



Top 100 places to work in the NHS (NHS Employers & Health Service Journal)



Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme



Please see our Wellbeing & Benefits booklet for more information on our staff benefits.



Please see attached for full details.



Main duties & responsibilities



Meeting and greeting service users as they arrive in the department



Issue service users with a registration form for completion and input their details accurately onto the Sexual Health Management System.



To create, update and amend electronic patient records, with particular emphasis on ensuring all demographics are accurate.



Use the Sexual Health Patient Administration System to book and track service users through the service



Undertake photocopying, scanning, email and memo requests



Prepare documentation and labels ready for the patient's attendance



Ensure waiting area and workspace is kept tidy



Undertake reception administration duties, including filing, database input and ensure secure storage of confidential information



Attend to mail, redirecting and distributing correspondence as required



To ensure that at the end of clinic all patient identifiable information is securely stored



Assist in the securing of the reception area at the end of clinic and the locking up procedures of the building.



To staff the Single Point of Access, providing non-clinical advice, signposting service users to the most appropriate walk in clinic and management of appointments



To ensure personal and telephone enquiries from service users are dealt with in a confidential, polite, helpful and non-judgemental manner



Record telephone conversations in electronic records in a clear, concise manner.



Liaise with other clerical and secretarial staff as necessary



Provide cross cover for colleagues with in the Sexual Health services during sickness or annual leave.



To work across the service in both Hub and Spoke venues including evening and weekend provision to meet the needs of the service



To act as the first point of contact for service users making complaints either in the clinic or on the telephone ensuring that they are handled sensitively and in a positive manner, with onward referral to the relevant Manager within the service as necessary in accordance with Trust policy



Assist with the induction, training and supporting of new receptions and staff in liaison with the Sexual Health Administration Manager



Work effectively as part of a multi-disciplinary team to meet the needs of service users



Issue condoms to service users aged 18 or over



Keep up to date with sexual health issues, current legislation, service policies and procedures' ensuring clinical governance is maintained.



Attend internal staff meetings including working groups in order to assist in the development of the service



Inform Sexual Health Administration Manager of any significant changes within the clinic in relation to reporting incidents, accidents, complaints and waiting times



Person Specification



Essential



Educated to GCSE standard or equivalent in Maths and English

Evidence of good written and verbal communication skills

ECDL or equivalent experience of using Microsoft Office Software Packages

Experience of dealing with the public, both face to face and on the telephone

Previous receptionist or administrative experience

Typing and keyboard skills

Understanding of confidentiality

Good interpersonal skills including tact and diplomacy

Good Customer Service skills and ability to deal with service users in a professional and positive manner

Ability to prioritise own workload

Ability to act on own initiative and understand limitations of own role and knowledge Flexibility, reliability and punctuality

Ability to work in a sensitive, confidential and non-judgemental manner

Ability to be mobile and able to work in all venues across Sefton as and when required

Advertising date:

28th Apr 2025

Closing date:

4th May 2025

Proposed Interview date:

22nd May 2025



Please note that this vacancy may close early should a sufficed number of application be received.