Job Description

Exciting opportunity full time 37.5 hours per week post.The East Kent Urgent Treatment Centre Alliance is an innovative collaboration between five very experienced providers of Urgent Care in East Kent to deliver a unique collaboration which puts the patient and service at the heart of our operations.From September 2020 we have been commissioned to provide four Urgent Treatment Centres at William Harvey Hospital, Ashford, Kent & Canterbury Hospital, Canterbury, Queen Elizabeth the Queen Mother Hospital, Margate and Buckland Hospital, Dover.Previous applicants need not apply.Main duties of the jobThe UTC is a 365 day a year serviceThe role is for 37.5 hours per week working 12 hour shifts the shift time is 07.45-20:15, shifts are allocated on a rota basisTo greet all patients and visitors on arrival to the Urgent Treatment CentreTo ensure all patients are booked in correctly in a timely mannerHighlighting any discrepancies on data or poor quality issuesTo answer the telephone, adhering to the Trust telephone standardTo communicate and liaise with other members of the Hospital and AllianceTo assist senior staff with ad-hoc projects as requiredAbout usWe are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country.Date posted10 February 2025Pay schemeAgenda for changeBandBand 2Salaryxc2xa323,615 a year pro rata per annumContractPermanentWorking patternFull-timeReference number344-2559WHHJob locationsBuckland HospitalCoombe Valley RoadDoverCT17 0EXJob descriptionJob responsibilitiesPlease scroll down to access the full and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below. Job descriptionJob responsibilitiesPlease scroll down to access the full and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below.Person SpecificationQualification and TrainingEssential

• Grade 4 or above in English GCSE

Desirable

• NVQ Level 2

Skills and ExperienceEssential

• Good verbal and written communication skills.
• Excellent keyboard skills.
• Understanding of the role and the NHS

Desirable

• Advanced computer systems awareness.
• Experience in a receptionist/administration/ward clerk role.

GovernanceEssential

• Upholds and models the Trust values

Personal & Professional AttributesEssential

• Previous NHS/Customer service experience.
• Ability to remain focused

Person SpecificationQualification and TrainingEssential

• Grade 4 or above in English GCSE

Desirable

• NVQ Level 2

Skills and ExperienceEssential

• Good verbal and written communication skills.
• Excellent keyboard skills.
• Understanding of the role and the NHS

Desirable

• Advanced computer systems awareness.
• Experience in a receptionist/administration/ward clerk role.

GovernanceEssential

• Upholds and models the Trust values

Personal & Professional AttributesEssential

• Previous NHS/Customer service experience.
• Ability to remain focused

NHS