Job Description

Hourly Rate: xc2xa311.70 plus NHS pension. 5 weeks Annual leave plus Bank holidays37.5 hours a weekThe receptionist is the primary point of contact for patients ringing the surgery. The role will be to optimise the patients care navigation and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patients presenting issue is managed appropriately and that patients are up to date with their routine appointments. This will be a telephone based role as well as dealing with walk in attendees who present at the surgery reception. This role will enable the smooth running of the surgery and work in assistance with clinicians.Main duties of the jobDay to day you will report to the Deputy Manager and Reception Supervisor. Our current receptionists start earliest 7:30am and latest finish is around 6:30pm. The surgery is open Monday to Friday and closed on weekends and Bank Holidays This role will include communicating with patients in person, via telephone and email. This will cover a wide range of scenarios including booking appointments, answering general queries and signposting patients to the appropriate service or clinician. Carry out administrative work as requested e.g. contacting patients for regular chronic disease reviews We are a very welcoming supportive team, with some very experienced members of staff.About usWe are a Teaching Practice based in Church Village, Pontypridd. We have 2 other sites located in Beddau and Creigiau. We have a Patient size of approx. 17,200. We Opereate a telephone triage and econsult system. We are a very friendly and welcoming Practice.Please visit Practice websiteDate posted24 February 2025Pay schemeOtherSalaryxc2xa311.70 an hour 37.5 hours a weekContractPermanentWorking patternFull-time, Flexible workingReference numberM0044-25-0050Job locationsPark Canol SurgeryCentral ParkChurch VillagePontypriddMid GlamorganCF38 1RJJob descriptionJob responsibilitiesReceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Ensure that an effective and efficient reception service is provided to patients and all other visitors to the practiceDeal with all general enquiries, explain practice proceduresBook appointments, ensuring that the practices policy is adhered to as far as possible and that patients are signposted appropriately in accordance with the practices signposting guidelinesPersonal judgment should be used in cases which do not fit within the practices policy and where discretion can be usedExplain registration procedures to new patients and patients seeking temporary treatment and ensure required forms are completed accuratelyHandle incoming and outgoing telephone calls, including diverting calls, taking messages ensuring accuracy and prompt delivery of messagesProcess house call requests ensuring required information is recorded and any requests falling within urgent guidelines are passed to the on call doctorDeal with clinicians requests to contact patients and obtain further informationDocument actions taken in the patients clinical record to ensure that there is a full record of administrative actionsInform patients of charges for private work and accept payment and issues receiptsPrepare clinical rooms for surgery sessions as requiredDeal with prescription requests and processing as requiredOpen up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations so that the surgery is ready for patientsWhen last to leave at the end of the day, ensure that the building is closed down and securedAssist in maintaining a tidy and clean working environment ensuring that workspaces are kept tidy and free of paper, that the kitchen areas are kept clean and tidy, washing up is done and that the clinical rooms and patient waiting areas are kept clean and tidyAssist in ensuring that practice notice boards are kept up to date and tidyCover colleagues holiday and sickness absence as requiredMake refreshments for doctorsDeal with faxes and mail as requiredCarry out administrative work as requested e.g. contacting patients for regular chronic disease reviewsThe job description is intended to provide a broad outline of the main role responsibilities. The post holder will need to be flexible to accommodate development of the role and to undertake other appropriate tasks as requested.ConfidentialityUnder the General Data Protection Regulations 2018 the post holder must maintain the confidentiality of information concerning patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to the post holders dismissal.Health & safetyThe post holder must be aware of the responsibilities placed on him,her by the Health and Safety at Work Act 1974 in order to adhere to the practices health and safety policy and procedures and to ensure the maintenance of a safe environment for patients, visitors and staff. Job descriptionJob responsibilitiesReceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Ensure that an effective and efficient reception service is provided to patients and all other visitors to the practiceDeal with all general enquiries, explain practice proceduresBook appointments, ensuring that the practices policy is adhered to as far as possible and that patients are signposted appropriately in accordance with the practices signposting guidelinesPersonal judgment should be used in cases which do not fit within the practices policy and where discretion can be usedExplain registration procedures to new patients and patients seeking temporary treatment and ensure required forms are completed accuratelyHandle incoming and outgoing telephone calls, including diverting calls, taking messages ensuring accuracy and prompt delivery of messagesProcess house call requests ensuring required information is recorded and any requests falling within urgent guidelines are passed to the on call doctorDeal with clinicians requests to contact patients and obtain further informationDocument actions taken in the patients clinical record to ensure that there is a full record of administrative actionsInform patients of charges for private work and accept payment and issues receiptsPrepare clinical rooms for surgery sessions as requiredDeal with prescription requests and processing as requiredOpen up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations so that the surgery is ready for patientsWhen last to leave at the end of the day, ensure that the building is closed down and securedAssist in maintaining a tidy and clean working environment ensuring that workspaces are kept tidy and free of paper, that the kitchen areas are kept clean and tidy, washing up is done and that the clinical rooms and patient waiting areas are kept clean and tidyAssist in ensuring that practice notice boards are kept up to date and tidyCover colleagues holiday and sickness absence as requiredMake refreshments for doctorsDeal with faxes and mail as requiredCarry out administrative work as requested e.g. contacting patients for regular chronic disease reviewsThe job description is intended to provide a broad outline of the main role responsibilities. The post holder will need to be flexible to accommodate development of the role and to undertake other appropriate tasks as requested.ConfidentialityUnder the General Data Protection Regulations 2018 the post holder must maintain the confidentiality of information concerning patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to the post holders dismissal.Health & safetyThe post holder must be aware of the responsibilities placed on him,her by the Health and Safety at Work Act 1974 in order to adhere to the practices health and safety policy and procedures and to ensure the maintenance of a safe environment for patients, visitors and staff.Person SpecificationQualificationsEssential

• NONE

• NONE

• Experience of working within a customer/patient facing environment.

• Experience of working in Primary care

• We are looking for somebody hard working, friendly, organised and approachable.
• Flexible approach to the needs of the service

• n/a

• NONE

• NONE

• Experience of working within a customer/patient facing environment.

• Experience of working in Primary care

• We are looking for somebody hard working, friendly, organised and approachable.
• Flexible approach to the needs of the service

• n/a

NHS