Job Description

Job Ref:

CG11474

Branch:

Royal Station Hotel

Location:

Royal Station Hotel, Newcastle Upon Tyne

Salary/Benefits:

Great Salary + Cairn Staff Rate + Other Benefits!

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

07:00AM - 15:30PM, 14:30PM - 23:00PM

Hours per week:

40

Posted date:

26/04/2025

Closing date:

12/05/2025

Working with us provides great benefits, including:

Access your pay as you earn it

through our financial wellbeing platform 'Wagestream,' a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.

Discounted Hotel Stays

across our UK sites, and if you work for a branded venue, around the World!

50% off Food Beverage

at all our Hotels FB Venues

Spa Discounts

at our venues with a Spa

Retail, Cinema Leisure Discounts

Development Opportunities

via our 'Grow with us' initiative, including

Apprenticeship opportunities,

our

Development Programmes,

and more! Monthly

'Star of the Month' Awards

Long-service Awards,

that start after 1 year of service

'Recommend a Friend' Incentive

- Be rewarded for referring someone you know! Access to a confidential

'Employee Assistance Programme (EAP)'

available 24/7, 365 days per year.

Pension Scheme

Other

incentive programmes

that run throughout the year

About the role...

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.



Some of the duties you'll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About you...

Experience in a similar or front facing customer service role with an outgoing and bubbly personality Strong communication skills through a variety of means Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based on 5 days from 7 (full time) and pro-rata for part time High attention to detail and accuracy - great at managing one's own time

About us...


At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.


#INDLP


The Royal Station Hotel, Newcastle is a grade 1 and 2 Victorian listed building boasting elegant architecture, officially opened by Queen Victoria in 1850. Today, we offer spacious rooms, an indulgent bar and restaurant, an indoor heated swimming pool and a fitness centre within its iconic walls.

Benefits

Cairn Group Staff Discount Scheme

Retail and travel discounts

Recruit a friend Scheme

Induction and training programme

Star of the Month Golden Ticket Award

Pension scheme

Cairn Academy' Training Development Opportunities

Uniform

Cycle 2 work scheme
(* Applies to positions above minimum wage)