Job Description

Receptionist

Lochside House Hotel

24 Hours (Plus Holiday Cover)

We're looking for a Receptionist at Lochside House Hotel. The Receptionist is the first point of contact for guests arriving to the hotel so ensuring they receive a a warm welcome is key. You will also be tasked with checking guests in and out, using our booking system effectively, up-selling and answering any guest enqueries face to face or over the phone.

The RAD Hotel Group are a multi-award winning, family owned group of hotels in the West of Scotland. Renowned for providing an exceptional customer experience regardless the purpose of a visit we are looking to expand our team due to continued growth.

Responsibilities

Greet and assist visitors at the front desk, ensuring a welcoming environment Manage incoming calls with professionalism and excellent phone etiquette Manage bookings, check-ins and check-outs efficiently Provide exceptional customer service, addressing enquiries and resolving issues promptly Ensure front-of-house procedures run smoothly, including payment processing, reporting and daily banking Maintain a tidy and organised reception area to enhance the overall guest experience

What you'll need:

Experience in reception or other customer service roles Excellent communications skills, both oral and written A strong customer service ethos with keen eye for detail Professionally presented Strong I.T. skills Drivers Licence preferred

What we'll offer you?

4-weekly tips Opportunity to join a successful team in a stunning venue Discount across all 9 RAD Hotel Group venues Career progression and training opportunities Length of Service Incentives Birthday Incentives
Job Types: Full-time, Part-time, Permanent

Pay: 10.25-12.56 per hour

Expected hours: No less than 24 per week

Additional pay:

Tips
Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

New Cumnock, KA18 4PN: reliably commute or plan to relocate before starting work (required)
Work Location: In person