Job Description

Overview:

Receptionist

Reporting to: Facilities & Premises Manager
Location: London


About us

IQUW is a speciality (re)insurer at Lloyd\xe2\x80\x99s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.
ERS is the UK\'s largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it\'s a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn\'t enough. That\'s why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer\xe2\x80\x99s needs.


The role


To provide an efficient and welcoming front of house reception, acting as the first point of contact for IQUW Group visitors, alongside providing general office support services to ensure efficiency and effectiveness.


Key responsibilities

• Meeting and greeting visitors on behalf of IQUW Group
• Maintaining the relationship with main building reception, informing IQUW host that visitors have arrived and ensuring guests are not left unattended
• Liaising with Executive Assistants and London based employees to manage guest, and to plan for refreshment and catering requirements
• Providing visitors with temporary passes and access control cards
• Maintaining a professional reception environment to ensure quality standards are reached
• Maintaining the tidiness of the communal areas during the day and ensuring kitchen appliances are stocked up
• Liaising with Building Management & the IQUW Group Facilities team in respect of any building maintenance or environmental issues
• Notifying Facilities of any office cleaning performance issues and office maintenance issues.
• Arranging refreshment and catering requests, setting up and clearing rooms as necessary
• Set up large meetings and events as directed
• Ensure meeting rooms are always clean & tidy and that any equipment faults are reported and dealt with quickly and efficiently
• Managing the post on a daily basis and dealing with couriers and delivery companies
• Printing & issuing new starter and replacement access and ID cards
• Monitoring stationery levels and employee welfare suppliers, such as milk and coffee and informing Facilities of order requirements
• Replenishing photocopier paper as required and inform the Information Technology team if any machines are not working properly
• Provide cover for the management of employee travel for the business to include booking rail, flights, hire cars and arranging accommodation

General

• Act as a fire warden for the London offices
• Follow IQUW Group Health & Safety policies and procedures, ensuring all H&S information remains current, accurate and available to employees
• Willingness to work out of hours in emergency situations

The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.


Essential qualifications, skills and experience

• Previous receptionist experience within a busy and demanding office environment is essential
• Good knowledge of Microsoft Office (Outlook, Excel, Word)
• Strong administration skills
• Flexible approach to working hours

Desirable behavioural attributes

• An enthusiastic \xe2\x80\x9ccan-do\xe2\x80\x9d attitude with the ability to take on new tasks quickly and efficiently.
• Strong interpersonal & communication skills \xe2\x80\x93 the ability to relate to and communicate effectively with employees, visitors and stakeholders at all levels
• A team player
• Excellent attention to detail with the ability to organise and plan multiple tasks.
• Adaptable, calm and professional approach
• Able to organise and prioritise work. Can work effectively under pressure, remaining calm and professional while maintaining deadlines
• Commercial awareness - practice confidentiality and security in work approach
• Willingness to act as a first aider is desirable.