Job Description

"The world is yours with Melia"

Discover a boundless path at Melia, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

About ME London Hotel, WC2R 1HA

ME by Melia is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies... Then you connect with the ME by Melia brand.

Salary package: 27,112 plus service charge

// Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more

Receptionist

Mission:

To provide an efficient and courteous service to guests at all times.

Responsibilities will include, but are not limited to:

Ensure that all guests are welcomed and checked-in into the hotel in a warm, genuine & professional manner & when possible addressed by their name. To be fully conversant with check-out procedures in an informative & helpful manner.

Project a helpful and enthusiastic attitude while offering choices, anticipating & identifying guest expectations, in order to ensure that guests' needs are met & where possible exceeded.

Beware of the current hotel availability and propose up-sell and cross-sell whenever it is possible, to maximise room occupancy and hotel revenue.

Present all accounts to company and agency bills with compliant back-up. Provide to our guests the corresponding invoice related to payment taken.

Observe all security, health and safety regulations. To be fully conversant and capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.

Carry out all duties with due regard for the specifications of relevant & related legislation. To undertake any other reasonable duties as directed by senior reception staff or management.

File all new arrivals registration cards after they have been completed by the guest with their personal details, ensuring contact details are accurate.

What are we looking for?

OPERA knowledge

Fluency in English and additional Spanish would be beneficial Prior experience in a similar role

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Melia family is being VIP

Competitive Salary

Holidays:

28 days' holiday including 8 public holidays

Contributory pension scheme

Refer a friend bonus:

500 (subject to successfully completed 6 months' probation)

Discounted dental and health cover with HSF

Travel & Food discounts:

excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

Personal Development:

programs designed to support your career right from the start, with unlimited access to online learning platform

Career growth:

fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts:

with Perks at Work

Pay Day Parties

At Melia we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Melia an opportunity for constant growth and a passport to create your future wherever you want.


Our warmth, proximity and passion for what we do make working at Melia an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,

VIP

People.



At Melia Hotels International, we are committed to

equal opportunities between women and men

in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.


We promote our commitment to

equality and diversity

, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that

diversity and inclusion among our employees are essential for our success as a global company

.


Additionally, we support the sustainable growth of our industry through

a socially responsible team

. In this sense, our motto is "

Towards a sustainable future, from a responsible present

". Thanks to all our collaborators, we make it possible.




If you want to be

"Very Inspiring People"

, follow us on:

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