Job Description

Summary of role:

To provide a warm and welcoming reception to all visitors and staff, ensuring that they feel welcome and appreciated.

This role will be responsible for providing a high level of customer service to all visitors and staff at the client\'s London premises. The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and be able to handle multiple requests in a fast-paced environment.

Objectives:

To work within the CBRE company guidelines to provide the client\'s internal and external customers with supportive, efficient and professional services at all times.

Job Responsibilities:

• Provide a warm and welcoming greeting to all visitors and staff, making them feel welcome and appreciated.

• Be familiar with the company\'s personnel and be able to greet them by name.
• Address visitors and staff by their preferred name.
• Use positive and upbeat language.
• Make eye contact and smile.
• Direct visitors and staff to the correct person or department, ensuring that they are taken care of promptly and efficiently.

• Be knowledgeable about the company\'s departments and personnel.
• Be able to answer questions about the company\'s products or services.
• Be able to resolve simple problems or direct visitors to the appropriate person or department.
• Manage the reception area, ensuring that it is always clean, tidy, and professional.

• Keep the reception area free of clutter.
• Stock the reception area with fresh newspapers, magazines, and other amenities.
• Keep the reception area well-lit and well-ventilated.
• Support the back of house administrative tasks, as needed.

• Meeting room bookings
• Emails
• Audits
• Assigning of works order [tickets]
• Ordering of reception materials
• Demonstrate a high level of service excellence in all interactions with visitors and staff.

• Be proactive and anticipate the needs of visitors and staff.
• Go the extra mile to help visitors and staff.
• Be responsive to customer requests and service issues.
• Be well-spoken and professional.

Candidate Requirements:

• Ability to interact with all members of the company, from staff to visitors.
• Ability to handle multiple requests and work in a fast-paced environment.
• Ability to accurately complete tasks and responsibilities in a timely manner.
• Dependable and flexible, able to work independently as well as part of a team.
• Responsive to customer requests and service issues.
• Knowledge of Google packages (Drive, Sheets/Docs/Slides) a plus.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry\'s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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CBRE