Job Description

Company DescriptionHere at Potters Resorts, we have been awarded 5 Stars consecutively for the last 24 years - a fabulous achievement, and a large part of that success is down to our amazing team members.We have some fantastic opportunities available right now for team players with brilliant interpersonal skills, bundles of energy, endless enthusiasm, and the ability to go the extra mile every day.We have great opportunities for development and progression across the Resort, and we support our team in their future career aspirations.The atmosphere on Resort is lively, fast-paced, and exciting, and no two days are ever the same - so what are you waiting for?We are looking for an enthusiastic and motivated individual with a positive outlook and a 'can-do' attitude, to join our busy reception team.The purpose of this role is to provide an efficient service to all of our guests, whilst maintaining high standards of customer service and Resort knowledge.About the role:

• Welcoming guests to the Resort
• Provide amazing customer service to all of our guests
• Responding to day-to-day enquires
• Ensuring that guest information and welcome packs are correct and ready for issue
• Having a strong Resort knowledge
• Dealing with guests face-to-face, by email, and over the telephone
• Completing daily administrative duties
• Using in-house systems, alongside Word and Excel

Hours of Work:This is a full-time position, working 35-40 hours per week, 5 days out of 7 (including weekends)Shift patterns will fall between the hours of 7.30am - 10pmQualifications

• Proven experience within a customer-facing role
• Exceptional guest service skills
• Confident in speaking with both new and returning guests
• The ability to quickly build a positive relationship with guests
• Excellent organisational and planning skills
• The ability to remain calm under pressure
• Computer literate with a strong knowledge of Microsoft Word and Excel
• Previous experience of administrative tasks would be an advantage

Additional Information

• Free use of Palms Health & Fitness - Gym and Swimming Pool
• 30% Discount on products in the shop
• Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts
• Free Team Lunch available daily
• An all-year-round position (not seasonal)
• Free Parking and on the main Bus Route
• Cycle to Work Scheme
• 10% Discount off all products and treatments within Aphrodite Beauty Salon
• Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship
• Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive 'Evening of Entertainment' on Resort
• Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP's, mental health support and counselling

#INDHPHOPPotters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Potters Resorts