Job Description

Receptionist

Our company are looking to employ a receptionist to join our friendly team.

This role requires experience with client care or a similar customer facing role. This is a full-time post that would suit someone who puts the client at the heart of their role, not necessarily currently in the veterinary world but definitely in a busy, service focused environment. Full training on our systems will be given to the successful candidate who will be expected to use their own initiative, have a full driving licence and be available to work across all of our branches in South Oxfordshire. This role is full time (40hpw) with 1 in 4 shifts on the weekend rota (a Saturday or Sunday).

Key Responsibilities:

To provide a friendly, efficient and caring service to clients and their animals. To answer the telephone and take accurate messages. To deal with clients at reception or on the telephone. Be able to enter computer data accurately and appropriately. To handle payments and cash up in line with practice protocol. To assist with the cleaning and tidying of the waiting room, reception area, consulting rooms and pharmacy. To liaise with reception, nursing and veterinary staff. To stock shelves with food and pet products. To participate in training and development activities as required. To attend team and practice meetings as required. To follow correct policies, protocols and procedures. To be efficient, courteous and polite. To be concerned and helpful to colleagues, clients and their animals, under all conditions. To be keen, enthusiastic and willing to learn and an honest and reliable team member. To uphold the Larkmead Values.
This is not an exhaustive list and is subject to review on a regular basis.

Larkmead Veterinary Group is a happy practice, with a good working relationship between all staff, and welcomes like-minded personnel.

Benefits Include:

Support to complete awards and become registered with the British Veterinary Receptionist Association 5 working weeks holiday Loyalty holiday buying scheme (after 3 years service) Generous pet discount scheme Profit related bonus scheme Long Service loyalty bonus scheme Enhanced maternity package Mental Health & Wellbeing support service Funded CPD & Professional Subscriptions Staff social activities Discounted membership rates for the Park Gym Annual flu vaccination Cycle to work scheme
Job Type: Full-time

Work Location: In person