Job Description

We have an exciting opportunity for a receptionist to join our brilliant and hard-working team based within County Stafford UTC on a part time basis.

About us \xe2\x80\xa6

Totally was established to support the NHS and ensure that patients could quickly access the healthcare they need. We partner with our healthcare commissioners across the UK & Ireland to deliver services that help them manage demand and reduce waiting lists. We deliver services for, Urgent Treatment Centres, NHS 111, GP out of Hours and a National Clinical Assessment Service from our Urgent Care Division.

Shifts times:

Weekends: 16:00-00:00

Your day to day\xe2\x80\xa6

As a receptionist you will work with a team of clinical and operational colleagues, supporting in the safe running of our Urgent Care Centre\xe2\x80\x99s projecting a positive and welcoming environment both in person and over the phone.

You will work in conjunction with GP\xe2\x80\x99s and Nursing staff to ensure appointments, bookings and visits are handled consistently and efficiently.

• Liaise with the Team Leader on duty to ensure all appointment lists are updated daily and extract medical records as appropriate
• Liaise with patients, hospitals and chemists as requested by GPs and Nurses
• Ensure the waiting and reception areas are kept tidy
• Ensure effective communications exists between the sites and staff, regularly updating the Team Leader of any issues
• To answer all incoming telephone calls in a timely fashion. Diverting them as appropriate, and/or taking and passing on messages
• Greeting patients at reception, noting their arrival time
• Observe the waiting room, in the event a patients condition deteriorates refer to the Reception Guide and take appropriate action
• Any other duties as requested by the Team Leader

Qualifications, Experience & Training\xe2\x80\xa6

• Computer Literate
• Experience working in a fast-paced office environment.
• Excellent communications and interpersonal skills are essential
• The ability to work as part of a team towards Health Centre objectives
• Professional approach
• Patient focused
• Excellent team working skills
• Effective decision-making capabilities
• Organised with attention to detail
• Able to demonstrate an understanding of patients confidentiality

Rewards & Benefits\xe2\x80\xa6

• Annual Leave (pro rata for Part Time) - 25 days annual leave (plus Bank Holidays).
• Pension \xe2\x80\x93 6% employer contribution (salary sacrifice scheme)
• NHS Pension* if eligible*.
• My Totally Rewards \xe2\x80\x93 A bespoke Rewards & Benefits platform giving you access to hundreds of online and instant discounts across various big-name retailers, cinemas, gym memberships, salary sacrifice schemes, including Wellbeing and Financial resources and support.
• Access to Blue Light Card and Health Service Employee Discount schemes.
• Share save scheme \xe2\x80\x93 Annual invitation to join the scheme to applicable employees.
• Enhanced Employee Assistance Programme \xe2\x80\x93 Provided by Health Assured.
• We Care including Virtual GP Services \xe2\x80\x93 24/7 GP Appointments.
• Refer a friend Scheme.
• Death in Service - A tax-free lump sum of cash for your loved ones and beneficiaries.

For a full job description, further information about this role or to apply please contact the Resourcing team via email at careers@totallyplc.com

Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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