Job Description

ReceptionistLa Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.Working in hospitality is vibrant, flexible, and no two days are ever the same!We have an exciting new role to join our growing team.We are looking for a Receptionist to maintain Cash handling, balancing, reconciliations and reservations. To ensure the comfort and satisfaction of all guests and customers.About the roleMain tasks and dutiesxc2xb7 To maintain and adhere to the company's health and safety policies;xc2xb7 To greet customers with a friendly and approachable manner;xc2xb7 To ensure facilities hygiene standards are maintained to hotel standards;xc2xb7 To maintain and operate the reception area to hotel standards;xc2xb7 To operate the reception computer and balance the cash till at the end of every shift;xc2xb7 To ensure operation of the switchboard, dealing with all customer and telephone enquiries;xc2xb7 To maintain all reception records and ledgers as directed by management;xc2xb7 Booking and reservations for meals, and accommodation;xc2xb7 Processing all outgoing mailsxc2xb7 To provide the relevant departments with daily information i.e. bookings, resident count or any relevant changes or amendments;xc2xb7 To ensure all opening procedures and security are adhered to for the protection of staff and property and customers as a whole;xc2xb7 To promote and sell the hotel and its products in a friendly and helpful manner;xc2xb7 To greet staff in a friendly and approachable manner;xc2xb7 To ensure the hotel lobby is kept clean and tidy to hotel standards;xc2xb7 To clear glasses/cups etc that may be in the hotel lobby;xc2xb7 To deal and handle with customer complaints and requests;xc2xb7 To maintain a high standard of personal hygiene and appearance;xc2xb7 To ensure effective communication with management and peers;xc2xb7 To attend training courses as and when necessary;xc2xb7 To check and accept deliveries of goods and equipment as necessaryxc2xb7 To maintain proper and accurate records of all sales, guest accounts as required;xc2xb7 To ensure that due care is taken for the health and safety of yourself, other employees, residents, members, and any other persons on the premises;xc2xb7 Report and where appropriate take action on any incident, fire, loss, or damage;xc2xb7 To report all maintenance issues and take appropriate action;Any other duties and responsibilities as requested by the management.About the companyLa Mon Hotel & Country Club is an award winning four star hotel on the periphery of Belfast City CentreRequired Criteria

• Right to Work in the United Kingdom
• Good Command of English Language
• Must have a professional appearance
• Need transportation due to location

• Cost Management
• Leading Teams
• Exceptional Customer Service Skills
• Business Computer Systems

La Mon Hotel & Country Club