Job Description

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform \'Wagestream,\' a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our \'Grow with us\' initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly \'Star of the Month\' Awards
• Long-service Awards, that start after 1 year of service
• \'Recommend a Friend\' Incentive - Be rewarded for referring someone you know!
• Access to a confidential \'Employee Assistance Programme (EAP)\' available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role\xe2\x80\xa6

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you\'ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you\'ll also create the warm atmosphere that makes our guests feel at home in any location.

Some of the duties you\'ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About you\xe2\x80\xa6

• Experience in a similar or front facing customer service role with an outgoing and bubbly personality
• Strong communication skills through a variety of means
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based on 5 days from 7 (full time) and pro-rata for part time
• High attention to detail and accuracy - great at managing one\'s own time

About us\xe2\x80\xa6

At Cairn Group we\'re ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we\'re focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

Cairn Group