Job Description

Our Mission

Caring for your pets the way we care for our own.

Our Vision

To provide a high quality complete veterinary service to as many people as possible in the Dundee and Angus area.

Our Values

To provide a friendly and supportive service with pet welfare at the heart of everything we do.

To provide our clients with true independent veterinary advice

To communicate with our clients at every step of their pets' journey through our practice

To be there for our clients 24 hours a day, 7 days a week

To get the best from our staff by investing in their continued development.

To be the best employer to work for

Receptionist

Contract:

Permanent, Part-time

Salary:

LivingWage

Location:

Broughty Ferry

Reference:

CST016 - Part-time Receptionist



Are you a highly organised and personable individual with a genuine interest in animal welfare? Do you thrive in a dynamic environment where you can make a real difference? Our well-established practice in Broughty Ferry is seeking a reliable and enthusiastic Part-Time Veterinary Receptionist to join our dedicated team, working Tuesday and Wednesday evenings from 17:00 to 21:00



As the first point of contact for our clients and their beloved animals, you will play a crucial role in ensuring the smooth and efficient operation of our practice. This position requires excellent communication and organisational skills, a calm and professional demeanour, and a commitment to providing exceptional client service.

Your responsibilities will include:

Providing a welcoming and professional reception:

Greeting clients and their pets with courtesy and efficiency.

Managing appointment scheduling:

Accurately booking, confirming, and managing appointments.

Handling telephone and email communications:

Answering inquiries, relaying messages, and managing correspondence effectively.

Processing payments and maintaining accurate client records.

Ensuring the cleanliness and tidiness of the reception area and other designated spaces.

This includes light cleaning duties to maintain a presentable and hygienic environment for clients and staff.

Providing comfort and support to clients:

Showing empathy and understanding towards pet owners, particularly those with anxious or unwell animals.

Assisting with administrative tasks:

Filing, photocopying, and other general office duties as required.

Collaborating effectively with veterinary surgeons and nurses to ensure seamless patient care.

What We Are Looking For:

A genuine interest in animal health and welfare. Strong communication and interpersonal skills with a professional and empathetic approach. Excellent organisational skills and meticulous attention to detail. The ability to multitask and prioritise effectively in a busy environment. A proactive and positive attitude with a willingness to learn. The ability to remain calm and composed under pressure. Basic computer literacy and comfortable using practice management software (training provided). Previous customer service experience is desirable. A responsible and detail-oriented approach to maintaining cleanliness standards.

Friendly and Supportive Team

Great Work/Life Balance

Competitive Salary

Private Medical Insurance

Enhanced Maternity/Paternity Pay
Staff Benefits

Pension Scheme

30 Days Holiday, pro rata


Apply now using the form