Job Description

Location: Borough Green
Job Type: Full time - 40 hours a week including early mornings/evenings and weekends.

Full flexibility Monday-Sunday required.

An exciting opportunity has come up to join our Receptionist position at our flagship Spa The Reynolds Retreat in Borough Green. Working under our Head of Reception & Head of Member/Customer Experience Manager, you will be responsible for ensuring all aspects of Reception, Customer Service and Spa Bookings run smoothly, and ensuring all Spa customer and client visits to the club run to the highest standard whilst providing an excellent customer journey.

Job Specifications include but are not limited to:

Complete Spa Bookings and ensure all reservations are properly made Working with our Regional Spa manager & Head of member/Customer Experience Manager to ensure that all beauty treatments and spa day enquiries are followed up regularly High quality spa tours and phone sales are always expected and be responsible for high conversion rates Complete weekly Gym Sales targets (Club Prospecting Software). Customer Complaints - ensure that all complaints received are recorded and immediately passed to Club GM or Head Therapist - Club Manager, Spa Manager or Head therapist. Membership sales - high level tours, sign ups. New member calls. General receptionist duties.
Requirements:

Previous experience within a similar role would be beneficial Have experience in sales Availability to work early mornings, late evenings and weekends Great customer service skills and outstanding telephone manner Driving Licence

Staff Benefits:

50% off Day Pass for guest

50% off Treatments booked on the day

20% off Treatments pre-booked

20% off Food and Drink at Waterleaf Restaurant

Gym Membership

2x Welcome Session with Fitness Professional

Job Type: Full-time

Pay: 11.00-12.00 per hour

Benefits:

Discounted or free food Employee discount Free parking Gym membership On-site parking
Schedule:

8 hour shift Weekend availability
Licence/Certification:

Driving Licence (preferred)
Work Location: In person