Job Description

Job Introduction

Rapport is currently recruiting for a Receptionist who is looking for a new challenge to stimulate their exceptional service skills.

If you are warm, energetic and have a real passion for Guest Services, you could be the one we are looking for!

Our Client\'s brand new beautiful offices are based next to London Liverpool Street Station. The role is based on the client floor and centrally located being just a stone\'s throw away from the train station. There is a great working relationship between the team and the client.

The client is an award winning global bank, head-quartered in Toronto Canada with their London office being their European Headquarters. Our client operate globally all over different parts of the world.

This is a Monday - Friday role, 40 hours per week with shifts between 08:00 and 18:00

Role Responsibility

In this role you need experience of working within a customer-facing environment where you will have focused on delivering a positive customer experience at all times. You will be maintaining meeting rooms and carrying out admin tasks. You need to be a strong and confident communicator and multitasking will be big part of this role; Handling phone, emails, printing and binding, meeting rooms and supporting catering team with the meeting rooms set up.

Main responsibilities will be to:

• Meeting and Greeting all guest,
• Booking client meeting rooms,
• Working with hospitality and other service partners to deliver exceptional service.
• Support client with facilities tasks and adhoc office duties.

The Ideal Candidate

• Have an up-beat and can do attitude.
• Have the ability to work as part of a team and have great communication skills.
• Be flexible in their approach, take initiative and have attention to detail.
• Be passionate about delivering service and going the extra mile.
• Display excellent personal presentation and interpersonal skills.

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone\'s differences and diverse backgrounds. We have created a number of Employee Networks as part of our \xe2\x80\x9cBe Yourself at Rapport\xe2\x80\x9d programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador\'s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK\'s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 \'Best Companies to work for\' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from \'Best Companies\', their ultimate accolade, in 2021 signifying a \'World Class\' company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, , for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport Guest Services