Job Description

Job description

GP Receptionist - Bartlett Group Practice

We are a well-established GP practice operating across two sites in Frimley Green and Ash Vale, providing high-quality care to approximately 29,000 patients. Nestled in the Surrey Hills, our practice continues to grow and evolve, offering an exciting opportunity for a dedicated and professional receptionist to join our friendly and hardworking team.

As the largest practice in the Surrey Heath Primary Care Network, we are committed to innovation and excellence. Our diverse and dynamic team consists of approximately 90 clinical and administrative staff, all working collaboratively to provide the best possible service to our patients.

PLEASE NOTE: Previous applicants need not apply.

Job Details - Responsibilities and Duties:

We have a part-time positions available for 22.5 hours per week. We are open between the hours of 08:00 - 20:00.

The shifts will be:

Monday: 12:30 - 18:30

Wednesday: 12:30 - 17:00, 17:00 - 20:00

Thursday: 12:30 - 17:00

Friday: 08:00 - 12:30

There are also extra bank hours Monday - Friday.

If your application is successful, we will invite you to interview with us. Please ensure you submit a

covering letter

with your application/CV.

You

must

supply a CV and Covering Letter.

You will:

Job summary

Are you a motivated individual looking for a meaningful role where you can positively impact patient care? Join Bartlett Group Practice as a

GP Receptionist

, working across our two sites in Ash Vale and Frimley Green. As a training practice, we are committed to supporting your growth and development within our team.

In this role, you will be the first point of contact for our patients, ensuring they receive a welcoming and professional service. The ideal candidate will have excellent communication skills, the ability to multitask, and a proactive approach to problem-solving. While experience in a primary care environment is beneficial, full training will be provided for the right candidate.

Main duties of the job

Patient Interaction:

Manage patient flow at reception, assisting with appointments, prescriptions, and general inquiries. Answer and make telephone calls, directing patients appropriately and handling messages accurately. Discuss patient symptoms and signpost them to the most appropriate service.

Administrative Duties:

Schedule and manage patient appointments using the

EMIS

system. Process patient requests, including home visit bookings. Assist the clinical team with administrative support as needed. Maintain and update patient records, ensuring confidentiality and accuracy.

Reception & Facility Management:

Keep the reception area tidy and welcoming. Ensure the practice is opened/closed securely when required. Provide cover for colleagues during holidays and sickness.

What We're Looking For

Excellent communication and interpersonal skills with a patient-focused approach. Ability to work efficiently under pressure in a busy environment. Strong organisational skills and attention to detail. Computer literacy is essential; knowledge of

EMIS

is an advantage (training provided). Prior reception or customer service experience (minimum

2 years preferred

). Flexibility to work the specified shifts

without changes

. Good command of

English

(spoken and written).
A good range of computer skills is essential. EMIS system knowledge is preferable, however not essential as training will be provided to the right person.

Two years customer service experience is preferred.

English to a good standard is required.

Computer skills to a good standard is required.

WTE: 37.5 hours a week

Uniformed blouse is provided.

Application Process

To apply, you

must

submit the following:

CV

Covering Letter

(specifying why you would like the role)

PLEASE NOTE: Previous applicants need not apply.

We look forward to welcoming a new team member who is passionate about delivering excellent patient care and contributing to our thriving practice.

Job Types: Part-time, Permanent, Fixed term contract

Pay: 14,285.70 per year

Expected hours: 22.5 per week

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Ash Vale: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required)
Work Location: In person

Reference ID: GP Receptionist