Job Description

Receptionist - Aircrew

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Permanent

Flexible hours per week
The Cumberland draws inspiration from the capital's love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it's the perfect base for a rocking time in London. You'll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.


Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

The Role

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As a Team Member in the Airlines Department, you will be responsible for providing efficient check-in services, managing airline crew and passenger reservations, handling administrative tasks, and ensuring all airline-related operations run smoothly and professionally. You will serve as a key point of contact between the hotel and airline representatives, delivering excellent service in a fast-paced environment.


The key responsibilities will be:

Coordinate and perform airline crew check-ins upon arrival. Manage group and individual airline reservations, including amendments and cancellations. Liaise with airline representatives to ensure accuracy of crew manifests, room allocations, and billing details. Ensure timely communication and coordination with other hotel departments (housekeeping, front desk, F&B) regarding airline schedules and needs. Handle all administrative tasks related to airline operations (e.g., data entry, report generation, filing, rooming lists). Assist in the preparation of daily arrival/departure reports for airline guests. Provide a warm and professional welcome to airline crew. Respond promptly to guest and airline enquiries, escalating issues when necessary. Maintain accurate records and uphold the hotel's data privacy standards. Support general front office operations when required.

What we look for

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Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Previous experience in a hotel front office or airline handling role is preferred Familiarity with hotel PMS systems (e.g., Opera) is an advantage. Strong administrative and organizational skills. Ability to multitask and remain calm under pressure. Flexibility to work shifts, including early mornings, weekends, and holidays. Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment

What's in it for you?

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Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply)
Advert Reference: 3677741