Job Description

Are you a qualified Registered Veterinary Nurse (RVN) seeking an exciting opportunity beyond the traditional clinical setting? We have the ideal role for you! We are looking for a Triage Nurse to support our Client Services team in Bolton. In this vital position, you will ensure the smooth operation of our front-of-house services, maximising diary efficiency and triaging patients upon arrival.



This is a pivotal role that will not only utilise your clinical triaging ability but also your eye for detail and organisational skills. You will have line management responsibilities for the customer service advisor team. This role is ideal for an advanced nurse (2 years qualified or more) wishing to move away from clinical work and has a passion for client care and management.

About animal Trust

Animal Trust is an independently owned Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn't solely on maximising profits.

Our vision is clear:

No pet should go untreated or face euthanasia when there is a viable treatment option. We firmly believe that pet ownership should be accessible to all, acknowledging that families may encounter challenges in affording veterinary care when their pet falls ill. Our free consultations and transparent pricing enable our vets and nurses to break down the barriers that stand in the way of pets receiving the treatment they need.



At Animal Trust, you'll find a supportive and inclusive culture that values each individual's contribution. We operate without hierarchy, fostering an environment where every team member contributes to our shared commitment to clinical excellence.

Key responsibilities:

Triage Support

: Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team.

Front Desk Coordination

: Collaborate closely with the Reception team to streamline all aspects of client services

Line management responsibilities

: Responsibility for management of the customer service team including recruitment, training and mentoring and carrying out regular 1-2-1's

Diary Management

: Ensure appointment diaries are booked out efficiently under the correct workstreams to maximise throughput of clients and pets.

Communication

: Act as a liaison for external referrals coming into the clinic

Call handling

: Answering incoming calls from pet owners.

Pharmacy assistant

: Assisting with repeat prescription enquires as required

Administrative Tasks

: Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and queries, Debt management.

Job specifics:

40 hour week worked across 5 days (Monday - Friday) Occasional weekend work may be required to cover sickness. 08:00-16:30hrs Non - clinical

Salary:

27,00 - 29,000

Benefits:

6 weeks holiday, including bank holidays CPD funded to certificate level 52 Weeks sickness benefit and free Employee assistance program -- awarded after qualifying period Enhanced maternity and paternity package Contributory pension scheme RCVS and VDS fees paid Access to counselling support including mental health, financial and life counselling after 12 months of service Cycle to work scheme E-Car Scheme Store discounts with Vivup * Refer-a-Friend bonus