Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives \xe2\x80\x94 beginning with our own. That\xe2\x80\x99s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Summary

Hours: Shifts allocated between 7:30am to 8:00pm, Monday - Friday. Overtime available to work on weekends.

Location: Rotation between sites of 33 Grosvenor Place, London SW1X 7HY, 24 Portland Place, London W1B 1LU and 55 Moorgate, London, EC2R 6BH

Contract: Permanent

Who are we?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, focused on providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 65,000 caregivers worldwide and continue to drive innovation in healthcare.

We opened our first healthcare facility in London in 2021 and our state-of-the art 184 bed hospital in 2022. With over 100 years of history, our \xe2\x80\x9cPatients First\xe2\x80\x9d philosophy will be at the heart of Cleveland Clinic London and the goal of our team is to create an environment that continues to deliver world-class clinical care.

What are we looking for?

The Radiology Department Assistant works as part of a team and under the overall guidance of the Radiology Manager to ensure the highest standard of service to patients, consultants and visitors.

What will your duties include?

On a day to day basis support Radiographers and Radiologists in the course of their work, liaising with patients and secretarial staff to ensure smooth, efficient service to patients and customers

Communicate effectively and empathetically with patients and their relatives or carers throughout their journey

Greet patients in a welcoming friendly manner, book patient exams, confirm records of patient details are accurate and up to date, ensuring amendments are made on electronic systems where necessary in real time

Assist patients in preparation and during imaging procedures, helping them to change, preparing rooms, organising patient list

Inform patient, giving accurate exam instructions and seeking answers to any concerns.

Prepare next day work lists and set up procedure trolleys

Assist with ordering of stock, keeping adequate stock levels, and ensuring rooms are ready for use before every session

Be responsible for entering pre-determined clinical data and such additional, professional observations as may be appropriate onto computer based systems such as the Radiology Information System (RIS)

Be responsible for the correct care and use of equipment and resources, generally throughout the hospital, but with a particular emphasis on the specialist equipment used in Imaging Services.

Undertake relevant training and competency assessments, strictly adhering to agreed protocols and procedures

Participate in on-going audit activities

Adhere to appropriate Health & Safety guidelines and regulations

Undertake basic patient observations, recognise a deteriorating patient, and manage immediately and appropriately

Display excellent communication skills, act in a professional manner with sensitivity and discretion both in person and on the telephone often communicating with emotional patients or relatives using judgement and experience

Train new Caregivers on systems and monitor quality of training in conjunction with senior Caregivers

What we need from you?

General standard of education to GCSE (including English) (essential)

Qualified Assistant Practitioner (desirable)

NVQ level 3 or equivalent (desirable)

Diploma/Certificate in Healthcare Support Services (desirable)

Previous healthcare experience in Imaging Department (desirable)

RIS/PACS knowledge desirable (desirable)

Requires dexterity to produce materials on a computer and demonstrate competency in IT (essential)

Manage time and resources and prioritise workload according to clinical needs

Requires physical manipulation of objects, fine tools/materials and people; narrow margins for error; accuracy and high degree of precision

What we can offer you?

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

25 days Annual leave plus 8 days Bank holiday a year

Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange

Private Medical Insurance and Private Dental Insurance

Life Assurance

Discounted gym facilities in our Admin Office Building

Employee Assistance Programme

Seasonal Ticket Loans

If you would like to know more, please email recruitment@ccf.org or click apply below.

Please see Important Information below:

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

INDNC

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

Cleveland Clinic London