Job Description

Quality Assurance Analyst - Pensions/ Investment Compliance

Location: Reading / London

Introduction:

Wipro is looking for a Quality Assurance Analyst with previous experience of monitoring or quality assurance in retail investments or pensions. This is a new role which will be at the heart of the growth agenda for the organisation. The role will have a primary focus on leading the delivery of one of our core strategic deals, whilst also contributing to the wider development of our financial outsourcing services.

About Wipro:

Wipro is a well-led organisation where innovation is our differentiator. We ranked as a "Top Employer" as part of the Top Employer Institute 2023 annual listings. We were assessed on several key HR practices including Diversity and Inclusion and Gender. This is accompanied by achieving solid business growth in the last ten quarters against a backdrop of high inflation and geopolitical turmoil.

We are an Insurance, Life Insurance and Pensions subject matter experts and advice provision and understand the insurance business from an end to end perspective - relevant lines of business, insurance products, processes, data used, systems, applications and infrastructure - all of the relevant technology landscape - including any third party suppliers and providers that the business is dependent on provision of analytical and problem solving; think \'out of the box\' for improvements.

Your Benefits:

As a Quality Assurance Analyst, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

Responsibilities:

As a Quality Assurance Analyst you will:

• Carry out quality assurance reviews as planned by the Senior Manager
• Correctly determine the appropriate level detriment to customers across categories agreed with the FCA
• Undertake vulnerable customer audits and sampling
• Check the checker for leaders and SME\'s completing QA
• Conduct customer journey audits - sample check customer journeys, provide analysis and playback to key stakeholders
• Provide individual competency MI and reporting
• Deputise for Senior Manager and help manage, mentor and train UK team & offshore team
• Assist in client visits
• Identify, evaluate and mitigate risks
• Manage operational resilience
• Be responsible for business continuity management and planning

Mandatory Skills:

• Previous experience of monitoring or quality assurance (or external or internal audit) of retail Investments / pensions
• Willing & able to quickly pick up pensions & regulatory aspects if not covered before

Desirable Skills & Knowledge:

• Regulatory knowledge and then how regulation applies across relevant business activities and oversight of such
• Ability to work without supervision and under pressure
• Efficient and well organised
• Strong communication skills both written and verbal
• Credible and assertive manner
• Discretion, tact and resilience
• Professional manner with the ability to influence and persuade
• Must be a skilled communicator and able to deal with a wide variety of internal stakeholders and financial regulator

Application of Individual Conduct Rules:

Standard of conduct is reasonable under all circumstances relating to:

• Must act with integrity
• Must act with due skill, care and diligence
• Must be open and cooperative with the FCA and other regulators
• Must pay due regard to the interests of customers and treat them fairly
• Must observe proper standards of market conduct

Equal Opportunities:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

Wipro