Job Description

Application Support Specialist



LOCATION:London, UK

HIRE TYPE:Full-time

VERTICAL:Technology



Role Summary

We are looking for candidates who are passionate about learning and working with the business to resolve day to day technical issues. You must have strong communication skills as you will be working with many different teams front to back across both the business and technical organizations. You will be working with developers to debug issues and find root causes so some experience with coding is required. You will make impact by resolving issues efficiently, managing incidents, identifying recurring issues and coming up with recommendations on where to make investments to bring down support costs. Lastly, you will help train new users and developers by creating clear and concise documentation for applications and processes.

Key Responsibilities

In this position, you will:

• Help users to quickly resolve issue
• Create user documentation for applications and processes
• Create runbooks for faster issue resolution
• Debug code and determine where changes need to be made to resolve root causes
• Manage support tickets to track recurring issues and support cost
• Perform start of day checks to ensure that systems are operational before the trading day starts
• Use tools to execute configuration changes, modify production data and entitle users to applications
• Execute BCPs to ensure that backup plans are up to date
• Develop tools and automate support processes

Eligibility Requirements

• Support and incident management experience
• Ability to read and debug code (Python)
• Strong communication skills
• Experience in software release process and change management
• Comfortable multi-tasking, managing multiple stakeholders and working as part of a team
• Desire to do support as their primary role
• Unix
• SQL
• Python
• Shell Script
• Linux
• Incident Manager

Preferred Qualifications

• Experience in supporting trading desks at large investment banks
• Experience in SRE
• Experience with Excel and data analytics
• Experience with an object oriented programming language
• Knowledge of Fixed Income products (Interest Rates, Credit, Foreign Exchange)
• #LI-JF1

Please note that if hired, eClerx LLC may require you to provide your Covid-19 vaccination status as needed for any mandatory reporting purposes or to adhere to any for clients\xe2\x80\x99 requirements for team members assigned to work at or visit client locations. Employees that are not vaccinated will be given the opportunity to request a medical or religious exemption with Human Resources. Exemptions will be reviewed based on each individual situation. Approval of exemptions are not guaranteed.

About eClerx

eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world\'s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India\'s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 14,000+ people across its global sites in the US, UK, Italy, Germany, and Singapore, along with its delivery centers in India and Thailand. For more information, visit .

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy .

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