Job Description

Job Summary

At Valiant Pub Company, we're passionate about creating exceptional pub experiences at the heart of communities across the UK. As we continue to grow our estate, we're looking for a proactive and organised Property Support Coordinator to join our dynamic team. This role plays a key part in supporting our property department, ensuring the smooth running of maintenance, compliance, and property administration across our diverse pub portfolio.

If you thrive in a fast-paced environment, enjoy variety in your day-to-day, and take pride in delivering high-quality support, this could be the perfect opportunity for you.

Responsibilities

Pro-active management of all administrative requirements of the Property Team Understanding needs and anticipating outcomes. Problem solving and addressing issues. Handling and resolving, external and internal enquiries via a Helpdesk function. Managing incoming and outgoing correspondence Production of briefing documents, reports and presentations Assisting the Property Team with logging repairs & maintenance, investment projects and compliance, by use of our CAFM system Ostara. Communication to supplier/contractors on delivery of service Help develop systems and processes in line with industry standards. Investigating escalated pub specific issues providing supporting data, suggested solutions and where appropriate drafting proposed responses. Work closely with the Operations team to ensure that all property related issues are dealt with in a timely manner and escalated as appropriate. Adhoc management of contractor performance. Production of weekly and monthly reports for line manager and wider Operations teams. Onboarding of new contractors to the business. Assist your line manager in any other projects as directed.

Key Skills

Highly organised with the ability to prioritise own workload. Ability to work independently and show initiative Ability to use IT systems and knowledge of CAFM systems (Desirable) Well established customer service skills and experience Ability to manage demanding internal and external customers. Clear verbal communication skills in a professional and engaging manner Excellent written communication skills Ability to develop strong relationships.
At Valiant, we believe our people are our greatest asset. As part of our team, you'll be supported to grow and develop in a role where your contributions genuinely make a difference. We offer a friendly and collaborative working culture, where your ideas are welcomed and your success is celebrated.

If you're ready to bring your organisational skills, eye for detail, and can-do attitude to a company that's passionate about pubs and people, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 24,000.00-26,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company events Company pension Private medical insurance Work from home
Schedule:

Monday to Friday
Work Location: In person

Reference ID: MNCLM20250423