Job Description

INTERNAL APPLICANTS ONLY PLEASE

We're looking for a Property Operations Manager to join the Formby & Central Lancashire portfolio on a fixed term basis until 1st January 2026.


You'll understand how to manage operations and motivate multi-disciplinary teams across the portfolio. You'll need to bring your experience, enthusiasm, drive and determination to this exciting role. You'll have high standards for yourself and your teams, enjoy delivering and getting things done.


You'll be required to work flexibly across seven days, with regular weekend, evening, and bank holiday working.



What it's like to work here:From the dynamic dunescapes of Formby to the timeless Tudor charm of Rufford Old Hall, you'll have the opportunity to work across a variety of National Trust sites.


The portfolio requires the team to balance their time well, prioritising the peak seasons for visitors to all our places. We have a mix of long standing and new team members, all committed to delivering excellence.


Click here for more information about this location

What you'll be doing:You'll be a key member of the portfolio leadership team, leading the 'looking after' teams in the built areas across the portfolio and delivering their areas of work within the property business plan. You'll need to work with a variety of internal and external colleagues and lead a large team of staff and volunteers to achieve key performance indicators. You'll also be a key player in the delivery of projects across the portfolio, working closely with the leadership team.


You'll act as a member of the duty management team for the portfolio. This is an operational leadership role where you'll be the main point of contact for issues, incidents, or emergencies for the property on a set day. Full training and induction will be provided. You'll need the ability to balance your time to suit the portfolio's needs, and you'll be required to travel across the portfolio when required with expenses paid for as they occur.



Who we're looking forWe'd love to hear from you if you're:


practised and confident in managing fast-paced operations an inspiring leader and manager of people, adept at leading diverse professional teams a skilled collaborator and communicator, comfortable with taking decisions aware of the importance of excellent service, growing support for an important cause and high standards of presentation up to date with health and safety, compliance and emergency procedures familiar with business planning, growing income and managing budgets committed to making sure experiences are truly for everyone, with practical knowledge of improving accessibility in a workplace or visitor attraction

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term f/t (37.5 hrs pw to 28/02/26)