Job Description

Property Manager
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. We are part of Riverside, a group of complementary businesses with a charitable housing association at its core. We believe in creating places that people can call home, supporting people to live well and building lasting homes and communities.

Join our Property Services team as a Property Manager

The Property Management team are responsible for all of our property management, including both London and Berkshire. This includes management of service charge costs, completing oversight of services delivered to our homes and setting standards whilst delivering contract management for third parties and key contractors. The way that we look after our properties is crucial to our relationships with our residents and customers. We want to continually improve our services and provide focus on the performance of our properties and how we manage the homes that our residents live in. Our Property Managers are the driving force for the team and have excellent property management and people skills. The post holder will manage a patch of properties working closely with customers, colleagues and third parties to keep our residents safe and provide a value for money service. We\xe2\x80\x99re an organisation with strong values. We Care, We are Inclusive and We are Trusted. This is what makes us such a great team, working together as one to achieve our vision of Transforming Lives, Revitalising Neighbourhoods
The role
We have a fantastic opportunity for someone to join us in the position of Property Manager in London. Salary: \xc2\xa332,500
Location: Regions of work will be Berkshire (Maidenhead area), North and West London. You will be expected to do site visits 3 to 4 days a week and attend a morning team meeting on Wednesdays in Maidenhead. You can work from home when not on site. A full driving license and use of a car are essential for this role. Your responsibilities will include:

• Ensuring that One Housing properties are maintained to a high standard and in accordance with all compliance requirements and act as a duty holder for designated properties.
• Providing an excellent customer focused professional management service to residents, ensuring all legal landlord/freeholder obligations are met.
• Responsible for ensuring work carried out on our properties is completed to an acceptable standard, within budget and timescales.
• Responsible for estate inspections and liaising regularly with other teams to ensure high standard to communal repairs, cleaning and gardening provided
• Ability to understand complex service charge budgets and explain these to non-technical audience.
• Liaising with residents and One Housing colleagues to resolve communal issues while delivering excellent customer service, ensuring high rates of satisfaction to minimise complaints
• Reporting on the performance of properties and maintenance so that the Property division can fully understand the performance within our portfolio.
• Overseeing planning and execution of day to day operations, maintenance and inspections of the properties in your patch.

What you will need to succeed
The successful candidate will have:

• Property management experience including managing blocks in mixed tenure environment
• An understanding of the legal aspects of leasehold law and regulations, or the ability to quickly get such an understanding
• Demonstrate a working knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations and procedures, keeping informed of any amendments and best practice on disseminating residential block property management advice.
• Experience of managing and supporting landlord compliance
• Knowledge of building and health & safety legislation
• Strong verbal and written communication skills with the ability to influence and negotiate across the organisation
• Basic working knowledge in building maintenance systems
• Associate of IRPM or willingness to achieve this qualification
• Member of IOSH or willingness to achieve this qualification

When applying please submit a cover letter alongside your CV, which details how your experience matches our criteria, especially with regard to inspections, health and safety and fire. Closing date: November 17th
The offer
Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: \xc2\xa332,500
• Your holidays are important to us. Take up to 28 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Well done! With our colleague recognition programme you will know when you\xe2\x80\x99ve done a #greatjob
• Learning never One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We\xe2\x80\x99re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years\xe2\x80\x99 continuous service.

About us
One Housing is a subsidiary of the Riverside Group. The Riverside Group was established more than 90 years ago, and is now a leading provider of affordable housing, care and support services in England and Scotland. The group manages more than 75,000 homes and operates across 160 local authorities. Riverside transforms lives by providing well maintained, high-quality housing while creating new opportunities for customers through job schemes, affordable warmth programmes, and money advice. Working in some of the most diverse communities in the UK, we understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work. We welcome applications from everyone.

Apply today for a fulfilling career in our Property Services team.

Please note that the application closing date is included as a guide and adverts may be withdrawn and vacancies closed before the guide date indicated. We recommend that if you are interested in applying for this role that you do not delay in submitting your application. OHGCORP
Job Reference: OH00779