Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



We are seeking a dedicated and experienced Property Manager to join our team in London. The successful candidate will be responsible for maintaining the quality standards of our residential portfolio, organising repair works, handling tenancy-related queries, and coordinating resident engagement events. This role requires a flexible approach to working hours and may include on-call responsibilities.

Key Responsibilities:

Build and maintain personal rapport with residents.



Serve as the first point of contact for resident queries, including maintenance issues.



Conduct inspections of vacant properties.



Oversee day-to-day operations of the portfolio.



Maintain high standards of service.



Manage safety certifications (gas/electric).



Apply for local authority licenses.



Arrange end-of-tenancy check-outs.



Manage customer service, building management, fire safety, and health and safety.



Prepare units for marketing through to move-in.



Oversee property maintenance.

Requirements:

Confident in liaising with clients via phone, email, and letter.



Ability to work under pressure, demonstrate flexibility, and manage own workload.



Strong interpersonal skills.



Excellent organisational and IT skills (prior knowledge of property management software not essential).



Previous experience in property management and letting is desirable.



Experience in a customer-focused environment.



Excellent verbal and written communication skills.



Previous customer service experience.



The ideal candidate will be passionate about putting residents first and consistently delivering exceptional service. This role offers an excellent opportunity for career advancement in the property management sector.

If you believe you have the skills, experience, and enthusiasm to excel in this role, we encourage you to apply. Join our team and play a crucial role in maintaining the highest standards of our residential properties while ensuring resident satisfaction.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.