Job Description

Working Hours:

Monday to Friday, 9 AM - 6 PM

Company:

ZFA Group Ltd

Industry:

Real Estate

Department:

Property Management

About ZFA Group Ltd:

ZFA Group Ltd is a leading property management company overseeing a diverse and extensive portfolio of residential properties within the M25 and spanning across the UK. Our team is committed to delivering high-quality service in property management, ensuring that all our properties are well-maintained, compliant and meet our tenants' needs efficiently.

We are currently seeking a

Property Administrator

to join our team. If you're proactive, committed, and passionate about housing, this is the perfect opportunity for you to grow in. You will play a key role in ensuring the smooth running of day-to-day operations, focusing on tenant and landlord communication, job management, and coordinating maintenance tasks.

Key Responsibilities:

Phone and Email Management:

Handle a high volume of phone calls and emails efficiently, ensuring that tenants, landlords, and local authorities receive regular updates on maintenance requests and property issues.

Prioritization and Time Management:

Assess incoming requests, prioritizing based on the severity of the issue, and managing time effectively to ensure prompt resolution.

Tenant and Landlord Interaction:

Address tenant complaints, anti-social behaviour issues, and maintenance queries through email or phone interactions, providing exceptional customer service.

Job Management:

Raise jobs, book contractors, and ensure timely follow-ups on open or outstanding jobs, keeping all parties informed and up to date.

Liaison with Authorities:

Deal with local authorities, portfolio landlords, and potential landlords daily, fostering strong relationships and providing support where needed.

Software Use:

Utilize Microsoft Word, Excel, and Outlook to manage correspondence, schedules, and documents efficiently.

Knowledge and Skills:

Strong Customer Service Skills:

Excellent verbal and written communication skills with a focus on providing outstanding service to tenants and landlords.

Interpersonal and Listening Skills:

Ability to engage effectively with various stakeholders and manage differing expectations.

Environmental Safety Awareness:

Basic skills in assessing and addressing environmental safety concerns, ensuring compliance with relevant safety standards.

Deadline-Oriented:

Ability to work under pressure and meet strict deadlines without compromising on quality.

Conflict Resolution:

Skilled in handling difficult or sensitive situations with professionalism and tact.

What We Offer:

Competitive salary (based on experience). A dynamic and fast-paced working environment. Opportunities for growth and career development within the company. Supportive and collaborative team culture. Flexibility to adapt to challenges and make a direct impact on the business.

How to Apply:

If you are passionate about property maintenance, customer service, and have the skills to handle high-pressure situations, we encourage you to apply. Please send your CV and a cover letter outlining your relevant experience to vacancies@zfagroup.com by 30/04/2025.

Job Types: Full-time, Permanent

Pay: 26,000.00-45,000.00 per year

Additional pay:

Commission pay Loyalty bonus
Schedule:

Monday to Friday
Ability to commute/relocate:

Woodford Green, IG8 8ET: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 30/04/2025