Job Description

Job Title: Property Management and Tenant Support Coordinator

Location: Gower Capital Group hybrid working and independent on site work

Salary: 15.5 per hour

Hours: 10-20 hours a week

About Us:

Gower Capital Group manages its own properties and accommodates a range of Universal Credit supported tenants, committed to providing accommodation and support to individuals with a range of housing needs.

About the Role:

We are seeking a proactive and dedicated Property Administration and Tenant Support Coordinator to join our growing team. This is a varied and rewarding role that combines property management with tenant support, particularly around Universal Credit and maintaining tenancies. The successful candidate will be highly organised, people-focused, and capable of working independently and as part of a team.

Key Responsibilities:

Conduct property viewings with prospective tenants Support new tenants to set up Universal Credit claims to fund their tenancies Manage administrative issues relating to Universal Credit and liaise with tenants to prevent and resolve rent arrears Carry out regular property visits to engage with and support tenants Coordinate and evaluate repair requests, liaising between tenants and tradespeople Undertake property assessments, including photographing and recording property conditions Administer all aspects of new tenancy signings, including paperwork, inventories, and key handover Conduct monthly compliance audits and ensure all properties meet relevant regulations (e.g., gas safety, fire alarms) Manage property keys, including cutting, labelling, and logging Maintain accurate records on the property management system Ensure correct documents and information are issued to tenants in line with regulations Other associated property management and tenant support duties
The Ideal Candidate Will Have:

Experience and understanding of working with Universal Credit and housing-related benefits Experience working with tenants or service users who may have support needs Property management experience (Rent Smart Wales training preferred) Knowledge of the private rented sector and/or supported housing A self-motivated, solution-focused approach with the ability to work both independently and as part of a team An outgoing, professional attitude and strong interpersonal skills Basic maintenance skills (preferred but not essential)
What We Offer:

A supportive and committed team environment Opportunities for training and professional development The chance to make a real difference in people's lives through housing Financial bonus scheme
To Apply:

Please send your CV and a short cover letter explaining your interest in the role and your relevant experience to Alex.obrien@gowercapitalgroup.co.uk

Gower Capital Group is an equal opportunities employer.

Job Type: Part-time

Pay: 15.50 per hour

Expected hours: 10 per week

Additional pay:

Yearly bonus
Benefits:

Flexitime
Schedule:

Day shift Monday to Friday
Work Location: Hybrid remote in Swansea SA1 5RQ